Correction: Clarification for signatures on Child Welfare Targeted Case Management and Mental Health Targeted Case Management service plans

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Behavioral Health e-Memo

#20-16

06/02/20

Correction: Clarification for signatures on Child Welfare Targeted Case Management and Mental Health Targeted Case Management service plans

The Minnesota Department of Human Services (DHS) under Governor's Emergency Executive Order 20-12 has temporarily waived the policy requirement for a signed service plan when it is not possible to obtain a signature from the client or the client’s parent or legal representative. Verbal acknowledgement of the service plan via the telephone or through videoconference instead of a written signature is allowed temporarily until the emergency order has been lifted. 

Effective Mar. 1, 2020, Child Welfare Targeted Case Management (CW-TCM) and Mental Health Targeted Case Management (MH-TCM) case managers may complete a service plan with the child and parent, legal guardian or legal representative; or the adult and legal representative via the telephone or through videoconference. 

CW-TCM and MH-TCM service plan effective dates

The CW-TCM service plan effective date is the date the parent or legal guardian or legal representative acknowledges the CW-TCM service plan.

CLARIFICATION FROM PREVIOUS EMEMO: The MH-TCM service plan effective date is the date the parent or legal guardian or legal representative, adult or legal representative acknowledges the MH-TCM service plan. In addition, the MH-TCM clinical supervisor must acknowledge the MH-TCM service plan and document in the recipients file the clinical supervisor’s review (on agencies time table as in current practice). This clarification applies to fee for service and managed care.

Case manager responsibilities The case manager must:

  • Document who gave verbal acknowledgement and their relationship to the client in the client file
  • Document when the verbal acknowledgement was received
  • Send a copy of the completed CW-TCM service plan to the child and parent, legal guardian or legal representative
  • Send a copy of the completed MH-TCM service plan to the child and parent, legal guardian or legal representative; or the adult or legal representative
  • Obtain signatures within a reasonable time after the Governor's Emergency Executive Order 20-12 has been lifted.

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