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The Minnesota Department of Human Services (DHS) under Governor's Emergency Executive Order 20-12 has temporarily waived the policy requirement for a signed service plan when it is not possible to obtain a signature from the client or the client’s parent or legal representative. Verbal acknowledgement of the service plan via the telephone or through videoconference instead of a written signature is allowed temporarily until the emergency order has been lifted.
Effective Mar. 1, 2020, Child Welfare Targeted Case Management (CW-TCM) and Mental Health Targeted Case Management (MH-TCM) case managers may complete a service plan with the child and parent, legal guardian or legal representative; or the adult and legal representative via the telephone or through videoconference.
CW-TCM and MH-TCM service plan effective dates The CW-TCM service plan effective date is the date the parent or legal guardian or legal representative acknowledges the CW-TCM service plan.
The MH-TCM service plan effective date is the date the MH-TCM clinical supervisor acknowledges the MH-TCM service plan. This clarification applies to fee for service and managed care.
Case manager responsibilities The case manager must:
- Document who gave verbal acknowledgement and their relationship to the client in the client file
- Document when the verbal acknowledgement was received
- Send a copy of the completed CW-TCM service plan to the child and parent, legal guardian or legal representative
- Send a copy of the completed MH-TCM service plan to the child and parent, legal guardian or legal representative; or the adult or legal representative
- Obtain signatures within a reasonable time after the Governor's Emergency Executive Order 20-12 has been lifted.
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Children’s mental health / Adult mental health / Substance use disorder / Resources for partners and providers
For more information about this e-Memo please feel free to contact us at youropinionmatters.dhs@state.mn.us
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