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 A monthly update on the status and impact of the Michigan
Department of State's work to modernize customer service operations
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“The Best!! In and out service... Awesome staff... Extremely helpful and knowledgeable.”
– Tad, Reed City office
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Trend: More services without an office visit
- As we have upgraded our technology to enable more services online and at self-service stations, more and more Michiganders have taken advantage of the convenience.
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Even now, when there is an abundance of availability in offices across the state and visits take an average of just 20 minutes, more than 60% of all transactions are done without an office visit.
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Instead, most Michiganders are conducting their Secretary of State business from their home or their local grocery store.
Resident review:
 JACKSON OFFICE
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