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 A monthly update on the status and impact of the Michigan
Department of State's work to modernize customer service operations
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“From how it used to be to now is a very big improvement.”
– Lynn, Traverse City office
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 We’re making it easier than ever to join our team. Now, fill out one application to be considered for 13 positions in our Detroit-area offices.
Staffing up to serve
- We’ve reduced vacancies at our office counters by 30% since June of last year. Now we have just 60 open counter positions across the 130 offices, which we are working to fill with convenient and efficient application processes like the one above.
- We are successfully serving residents in an average of 20 minutes or less in part because we have been able to hire and retain staff during the pandemic.
- Under previous administrations, office personnel was reduced by nearly half, resulting in the hours-long wait times that plagued the offices for years. Secretary Benson has remedied this by making it possible for more residents to conduct their SOS business without an office visit. She doubled the number of services available online and at self-service stations.
Resident review:
 LANSING - EXECUTIVE COURT OFFICE
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