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 This is the sixth and final bimonthly update in 2021 on the status and impact of the Michigan Department of State's work to modernize customer service operations.
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“The system they have now is better than anything they have ever had. Don't change a thing.”
– Frank, Eastpointe office
 Our offices received more than 9,300 online reviews in 2021 for an average score of four out of five stars – higher than any year in history. And the scores have risen throughout the year, reaching an average of 4.4 out of 5 in the first weeks of December.
Thank you to staff
The staff at our offices across the state, as well as those who answer our phones and those who work behind the scenes to improve our systems, deserve the credit for the wonderful resident reviews we’ve received. They’ve worked tirelessly to keep our offices open nearly the entire pandemic and to upgrade so much of our technology and operations. Here are just a few of the many, many reviews that highlight their tremendous work:
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Maria, Pontiac SOS: "Professionally attended in an extremely timely matter beautiful people skills looking forward till my next tag renewal."
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Suzanne, Traverse City SOS: "It was so nice to be able to walk in for my appointment and find a representative waiting to help me immediately! Very easy and informative. Nice and pleasant too!"
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Jesse, Marquette SOS: "Scheduled an appointment a day out. Quick service and couldn't have been any smoother of a DMV experience."
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Anthony, Greenville SOS: "Arrived a little early for my appointment, no problem, took me right in. Very professional, answered all my questions, and went over and above to help me, probably the best experience I've had at a plate agency."
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Bryan, Highland SOS: "Excellent customer service. I arrived early for my appointment and completed my transaction in minutes. Total time in the SOS office was less than 10 minutes. This is a great improvement over past experiences."
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Kristi, Lansing - Michigan Ave. SOS: "It was the fastest and most efficient experience I’ve ever had at SOS."
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Raphael, Southfield SOS: "The best experience I've had in my lifetime. In and out! Great! Awesome!"
Congratulations to Bonnie, and all our staff, for their great work in 2021.
 MESSAGE FROM RETIRING 19-YEAR SOS EMPLOYEE
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