June 14, 2016
Residents report Ottawa County on the right track
Ottawa County is doing something right, according to a countywide public opinion survey released today. Eighty percent of residents said that Ottawa County operations are heading in the right direction, up from 73% in 2014. In 2010, just 52% of residents shared this view of the county.
Al Vanderberg commented, “We are delighted with the results. We have a great team of over 1,000 employees, elected officials and judges in Ottawa County who deserve credit for moving this organization to a whole new level. We are taking a moment today to relish in the good news. But then, we will get back to doing what we do: providing services that exceed our residents’ expectations in efficient and innovative methods.”
The county received high marks from residents on its fiscal responsibility, with 58% indicating it manages money well. An overwhelming majority (71%) reported their tax burden to be “about right” when considering the government services they receive.
“I have a strong suspicion that the Four C’s Initiative had some impact on the results. The initiative began in 2012 and I believe we are starting to see the fruits of our labor, like the Disney Way trainings.” added Vanderberg.
This was the sixth in a series of biennial studies that began in 2006. The questionnaire, conducted by Epic-MRA, asked residents to rank government goals, handling of finances, perception of tax burden, as well as many other customer satisfaction sentiments.