We often receive reports of unsolicited communications via mail, email, telephone, or in-person interactions about parties saying they are affiliated or endorsed by the Michigan Office of Retirement Services (ORS). ORS contracts with Voya Financial to administer and provide information on the State of Michigan 401(k) and 457 Plans (the Plans).
ORS does not have contracts with any other financial firm or party to provide information about your pension benefits and/or defined contribution plan savings.
All authorized ORS customer service representatives:
- Have access to your ORS account information, with the same details you get through miAccount.
- Do not sell financial services, investments, healthcare, or insurance products.
To contact ORS, call 800-381-5111 from 8:30 a.m. to 5 p.m. Eastern time Monday through Friday (except holidays); or send a message via the miAccount Message Board.
To contact Voya, call the Plans Information Line at 800-748-6128 from 8 a.m. to 8 p.m. Eastern time (except on New York Stock Exchange holidays) or use the live chat feature in your online Voya account.
The Michigan-based Voya education team works exclusively with ORS and Plans participants. You can contact them at 517-284-4422.
For more details on this topic regarding ORS and Voya, please visit our new plan communications page on the ORS website.
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