Upcoming Courses
Click "Register" below to see full details, dates, times and locations.
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Retirement 101
February 8
Get your questions answered about retirement from Graystone and Empower Representatives.
1 - 2 p.m.
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Finding Success in Customer Service February 13
1 - 4 p.m.
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Office 365: Productivity Apps Overview
February 13
2 - 4 p.m.
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Microsoft Teams Overview
February 14
1:30 - 4:30 p.m.
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Managing Time Effectively (Virtual)
February 15
9 a.m. - 12 p.m.
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Microsoft Excel: Level 2
February 20 & 21
1:30 - 5 p.m.
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Effective Listening
February 22
8:30 - 11:30 a.m.
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Microsoft Access: Level 2
February 26 - 28
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Conflict Resolution: Building Bridges
and Not Barriers
February 27
8:30 - 11:30 a.m.
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Developing Emotional Intelligence
in the Workplace
February 29
9 a.m. - 12 p.m.
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Effective Leadership through Change Management
March 4
8:30 - 11:30 a.m.
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Microsoft PowerPoint: Level 1
March 5 & 6
1:30 p.m. - 5 p.m.
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Engaging a Multigenerational Workforce
March 6
8:30 a.m. - 12 p.m.
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Microsoft Excel: Level 3
March 12 - 13
This course is for the experienced Excel user who wants to learn how to troubleshoot large, complex workbooks; collaborate with others; automate repetitive tasks; and construct lookup functions to help with the analysis of extensive datasets.
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Click here to view all available courses.
*Employees are required to obtain their supervisor’s approval prior to registering for any IT course or participating in online training services. The cost will be paid by the employee's department operations budget.
If you require accessibility accommodations for these courses, please contact HRTraining@oakgov.com
eLearning
Creating a Solid Support Base through Peer Relationships
Explore how to identify the different peers in your organization who may be important in meeting your goals or may form a support base for you. You'll also learn how to develop and maintain solid, mutually beneficial relationships with the different peers in any environment.
Duration: 28 minutes
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Getting to the Root of a Problem
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.
Duration: 17 minutes
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Polishing Your Skills for Excellent Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.
Duration: 21 minutes
Enroll
Click here to browse the full library.
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Request customized training and resources for your team using our
Special Request Form.
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