Tips for Maine JobLink/Unemployment Claims
and Dec. 11 Network Outage Notice
Please disregard this message if you are not currently and
do not anticipate filing for unemployment benefits in the next several weeks.
If it is likely you will be filing for unemployment due to a
seasonal layoff this winter, or are having difficulty in filing your claim, follow
the advice below before filing your next unemployment claim. Taking
these steps may help you avoid having to call the Department of Labor and experiencing
long wait times on the phone.
Also note that the
unemployment system will be undergoing system maintenance on Sunday, December
11, 2016. The online unemployment claims system, including both filing by
phone and the web, as well as the unemployment appeals online filing system
will be unavailable beginning at 7 a.m. We expect the unemployment systems to
be back online by 4 p.m. that same day. Maine JobLink is not affected by this
scheduled maintenance and will be available during the outage. We apologize for
any inconvenience.
Here are some helpful tips to keep your Maine JobLink
account active while you look for work. Unemployment claimants are reminded
that they must have a complete and active profile every week in which they file
for benefits. Answers to Frequently Asked Questions are available at http://www.maine.gov/labor/unemployment/mjl.html
. Additional tips on activating and maintaining your Maine JobLink account when
filing for unemployment are available at http://www.file4ui.com
.
I had an account in the old Maine Job Bank. What happened
to my information? How do I get to it?
- Your
Maine Job Bank account transferred to the new Maine JobLink system. In
order for you to file for benefits, the unemployment system must see that
your Maine JobLink account is complete.
- Specific
log in information to your new Job Seeker account has been sent to the
email address on file in your Maine Job Bank account. If you are not sure
whether you were sent an email, check your junk or spam email folder for a
message from "Maine DOL." You will be required to reset your
password in order to gain access to your account. You will be asked a
security question as part of that process. If you need assistance with
your Maine JobLink account, contact your closest Maine CareerCenter at http://www.mainecareercenter.gov/locations/index.shtml
.
- Make
sure all required question are answered by clicking on “My Profile.”
Select “Personal Information,” click on “edit personal information” and
make sure all asterisked questions are answered, especially the ones with
red indicators. Common unanswered questions are: “Are you an
individual with a disability?” and “Are you a registered apprentice?”**
- Because
the JobLink has improved features, you will need to provide some
additional information by completing the required fields and uploading
or creating a resume to be considered fully registered. Maine JobLink
requires some different and/or additional information than the previous
Maine Job Bank.
-
If
you are re-opening a benefit year, be sure to provide your Social Security
Number in your Maine JobLink account before filing any unemployment claim
so that your Maine JobLink account will be matched to your unemployment
account (you will have the option to remove your Social Security Number when
you are no longer collecting unemployment).
I am seeing an Error Message about my resume. What do I
do?
Log on and make sure your resume is complete AND active:
-
Expired
Resume? The date will be in red. Click on the date, activate by
selecting number of days to remain active (up to 90 days).
-
No
resume? Log in to your Maine JobLink account and follow through with
the required questions. To create a new resume, select “Create
Resume” and to upload an existing resume, select “Upload your Resume.”
-
Incomplete
resume? Select View Options, View/Edit. Answer any unanswered required
questions.
The system is not accepting my dates. What do I do?
-
Maine
JobLink Dates: If you need to enter your birthday at any time and it
is not being recognized, try re-entering without such symbols as – or / .
Still not recognized? Contact your local CareerCenter (find locations at http://www.mainecareercenter.gov/locations/index.shtml )
or call Maine JobLink at 207-623-7967.
I never used the old Maine Job Bank system and need to
file for unemployment. What do I do first?
- You
should file for unemployment first. The system will create a new, partial
Maine JobLink account for you as the last step in filing your initial
claim; this automated process takes about an hour. As part of that
process, you will be emailed a username and temporary password. Once
logged into your Maine JobLink account, you will need to complete your
registration to activate the account. It will need to be complete before
filing your next claim for unemployment.
What does Maine JobLink require for a
"complete" registration when filing for unemployment benefits?
- Solely
logging into your JobLink account will not be enough to pass the
unemployment system’s requirement for registration with the JobLink.
Logging in is only the first step.
-
Maine
JobLink requires that your account have a resume to be considered
complete, which you can upload or create within your JobLink account.
- It
will be helpful if you have your resume with you when you log in to
complete your account. If you need to visit a CareerCenter for assistance,
please bring that information with you.
How do I access Maine JobLink?
- You
can use Maine JobLink from a computer, smart phone or a tablet by visiting
http://www.mainecareercenter.gov
and clicking "Maine JobLink". Public computers are available at
local libraries (list here: http://www.maine.gov/msl/libs/directories/public.shtml
) and CareerCenters and may be used for this purpose. You can also ask a
family member or friend for help using their computer.
- If you have not logged in since Maine Job Bank, you may be required to reset your password in order to gain access to your Maine JobLink account. If so, you will be asked a security question about your date of birth. During the transitioning of Maine Job Bank accounts to Maine JobLink accounts we set the default answer to this question in the format of mmddyyyy. Ex. 03121979. If you need to reset your password, you can click here. Please disregard the note on date formatting in the webpage and follow the above instructions instead.
Where can I get help with Maine JobLink?
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