Ride On Review ---- April-June 2016

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Quarterly Newsletter      Montgomery County Department of Transportation    April - June 2016


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MCDOT To Provide Enhanced Ride On Service To Assist Riders During SafeTrack

The Montgomery County Department of Transportation has developed a plan to provide supplemental transportation services to assist travelers during the Washing Metropolitan Area Transit Authority’s (WMATA) SafeTrack plan when work occurs in Montgomery County.

SafeTrack is a year-long effort to improve the safety and reliability of the Metrorail system. Three planned line segment repairs and around-the-clock single tracking projects, referred to as “Safety Surges,” will affect WMATA’s Red Line service in Montgomery County.

By keeping up to 17 recently replaced buses in service, MCDOT will provide additional Ride On service on certain bus routes and free bus shuttles between affected Metrorail stations. Ride On will provide on-street ambassadors at affected Metrorail stations to help direct travelers to transit options.

For specific information about the supplemental Ride On service and to learn about the other transportation options available to you, visit http://www.montgomerycountymd.gov/dot-dir/safetrack/index.html


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Youth Summer Passes On Sale Now

Ride On makes it easy for youth to travel around the county in the summer by offering the Youth Summer Pass, which allows residents ages 5 to 18 to take unlimited Ride On trips from June 1 through August 31 for a flat fee of $18.

The Youth Summer Pass, which can only be loaded to a Youth Cruiser SmarTrip Card, can be purchased at the TRiPS Commuter Stores in Silver Spring and Friendship Heights, the Montgomery County Treasury Office, online at www.SmarTrip.com, and select CVS and Giant locations. See this list for all locations.

Kids Ride Free hours are still in effect during the summer, but the summer pass can be used for all other rides where regular fares apply.


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Carroll Avenue Bridge To Close For Construction in Takoma Park

Starting on or about August 1, 2016, the Carroll Avenue Bridge over Sligo Creek in Takoma Park will be closed as the Maryland Department of Transportation's State Highway Administration (SHA) begins a major rehabilitation of the bridge.

During this time, Ride On routes 12 and 13 will follow a detour. Buses traveling in both directions will utilize Flower Avenue, Maplewood Avenue, Maple Avenue and Lincoln Avenue to avoid the impacted area on Carroll Avenue. This detour is expected to last up to 18 months.

Riders who typically board in the impacted area of Carroll Avenue should board at a stop on Flower Avenue while this work takes place.

For more information about the work, visit the state's project information page


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Westfield Montgomery Mall Transit Center Opens to Riders

Even rain drops and gray skies couldn’t quell the excitement at the grand opening celebration of the new Westfield Montgomery Mall Transit Center, which took place on April 28 in Bethesda. The transit center officially opened to the public on May 1.

Special guests and speakers at the ribbon-cutting ceremony included MCDOT Director Al Roshdieh, Ride On Chief Carolyn Biggins, County Council President Nancy Floreen and Westfield Senior Vice President of Development Clive Mackenzie.

Ride On’s marketing team greeted riders at the center throughout opening week and handed out tote bags as a free welcome gift.

The center features many customer amenities, including bus bays serving Ride On & Metrobus, digital real time information displays, heated waiting areas with seating, commuter parking and bike racks.

Westfield Montgomery Mall Transit Center was built as the result of a public-private partnership between Montgomery County and Westfield Corporation. The new transit center is a key piece of the mall’s future expansion plan and it is located further away from the current transit center as the mall will expand out to the transit center in future years.

To learn more about the transit center, view our brochure.


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Give & Ride Food Drive Collects Over 6,000 Pounds of Food

Ride On passengers donated 6,258 pounds of food this year during the annual Give & Ride food drive that was held April 24-30. Riders received free trips by donating canned or nonperishable food for Montgomery County school students.

“Every year, Ride On sponsors the Give and Ride food drive for a week during April,” said Montgomery County Executive Isiah Leggett. “We appreciate the generosity of our passengers and employees who donate to help local elementary-school students access food over the weekend.”

All donations were given to Manna Food Center to supplement its Smart Sacks program, which provides nutritious foods for children and their families on the weekends. More than 35 percent of public school students are eligible for free or reduced meals during the school week. Smart Sacks operates in 60 elementary schools in the county and feeds over 2,450 children each week.

Give & Ride is a great opportunity for our community to help others in need. Each donation plays an important role in giving local school students the ability to excel in the classroom and beyond. Even though the reward of a free ride may not resonate much with some users, we appreciate all of the generosity shown by our riders. Thank you!



Mark Your Calendar

SafeTrack Safety Surges

  • August 1-7, 2016
    Continuous single tracking on the Red Line from Takoma to Silver Spring stations
  • August 9-18, 2016
    Continuous single tracking on the Red Line from Shady Grove to Twinbrook stations
  • October 10 - November 1, 2016
    Complete shutdown on the Red Line from Fort Totten to NoMa stations

Customer Appreciation Days (start at 4:30 pm)

  • June 30 - Forest Glen Metro
  • July 26 - Twinbrook Metro
  • August 23 - Grosvenor Metro
  • September 29 - Lakeforest Transit Center
  • October 20 - Germantown Transit Center

Connect With Us

Do you have any questions, suggestions, or concerns that you would like us to address?

Email us at rideon.customerservice@montgomerycountymd.gov to share your thoughts.

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Rider Tips

  • Have your fare ready when boarding and understand how to insert the fare correctly
  • Move to the rear of the bus so others may board quickly
  • Allow seniors and disabled persons to occupy priority seating
  • Please do not occupy more than one seat when others need seating
  • Close your strollers and have children seated for their own safety
  • Refrain from smoking, eating, drinking or spitting
  • Use headphones when playing audio devices at low volume
  • Stay behind the safety line on the bus when you are standing
  • Allow the operator to drive the bus safely by not speaking with the operator while the bus is moving
  • As a courtesy, exit from the rear and hold the rear door open for the person behind you when exiting
  • Use the light of your cell phone to signal the bus when it is dark
  • For your safety, don’t run after the bus if you miss it. Another bus will come