Procurement Compliance Bulletin
4.15.2022
Delivering excellent customer service has always been and will always be one of the critical competitive advantages for any organization. Maryland's “Customer Service Promise” sets a standard for how we should provide excellent service and assist our vendors. Beyond the Customer Service Promise, we should all strive to appreciate our Maryland businesses and build their trust and loyalty. The month of April is International Customer Loyalty Month. The definition of loyalty is a strong feeling of support or allegiance. Customer loyalty is developed by providing an experience that keeps customers motivated to work with you. We hope you are planning outreach events to engage our small, minority, women, and veteran-owned vendors in opportunities at your agency/department. Procurement outreach events keep them in the loop and help build a rapport between the vendor and the agency. Our vendors appreciate your efforts to help them feel informed! Let us all consider what loyalty efforts we are displaying, and work as a whole to create an experience that fosters continued success for small, minority, women, and veteran-owned businesses.
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Increase in VSBE Vendors
We are excited by the growth of veteran-owned businesses that are certified in Maryland's VSBE Program. As you evaluate setting VSBE goals, remember to check eMMA for certified VSBE vendors. If you are wanting a personal tutorial in finding VSBE certified vendors, please contact Danielle Davis (email below). Finish the fiscal year out strong to ensure your agency meets the VSBE overall goal.
Welcome VSBE Liaisons
Thank you to all the newly named VSBE Liaisons. Specialized VSBE Program training will be announced soon. Agencies that have yet to name a liaison will be contacted directly this week to become compliant.
For any questions about the VSBE Program, please contact Danielle Davis at
danielle.davis2@maryland.gov.
MBE Program
Reporting - FY2022 Quarterly Report
The 3rd Quarter MBE Report is due on April 30th. The 3rd quarter reporting period ended on March 31st and should contain data from the start of the fiscal year. MBE quarterly report data is cumulative.
The MBE quarterly report instructions and template are located in the
MBE Reporting Toolkit and should be submitted via email to:
mbereports.gosba@maryland.gov.
Training
The next MBE liaison training will occur on June 23, 2022. Training will include an overview of legislation from the 2022 Maryland General Assembly that impacts the MBE Program. Check your calendar to make sure you have the meeting invite and stay tuned form more information.
For any questions about the MBE Program or to be added to the MBE Liaison Training
calendar invitations, please email Nichelle Johnson at
nichelle.johnson1@maryland.gov.
SBR Program
Reporting - FY2022 Quarterly Report
The 3rd Quarter SBR Report is due on April 30th. The 3rd quarter reporting period ended on March 31st and should contain data from the start of the fiscal year. SBR quarterly report data is cumulative.
SBR quarterly report instructions and template are located in the
SBR Program Reporting Toolkit and should be submitted via email to:
sbrreports.gosba@maryland.gov.
Training
New Date - Check your calendar!
SBR Liaison Virtual Training is has been changed to Thursday June 2, 2022.
Training will include an overview of legislation from the 2022 Maryland General Assembly that will impact the SBR Program.
For any questions about the SBR Program or to be added to the SBR Liaison Training
calendar invitations, please email Lisa Mitchell Sennaar at
lisa.sennaar@maryland.gov.
Compliance Update
New Date - Check your calendar!
The next Quarterly Compliance Call has been moved to June 16, 2022 from 10 am to 12 noon.
The purpose of this conference call is to address issues impacting the SBR, MBE, and VSBE procurement programs in an open and transparent forum.
Please email topics that you would like to have addressed
no later than June 2, 2022 to
compliance.gosba@maryland.gov.
In addition to your requested topics, we will have an overview of legislation from the 2022 Maryland General Assembly that impacts the MBE, SBR and/or VSBE procurement programs.
Check your calendar for this invitation. If you have questions about the Compliance Call or would like to add a staff member to our mailing list, please email lisa.sennaar@maryland.gov or nichelle.johnson1@maryland.gov. If you do not wish to attend any upcoming meetings, simply decline the meeting invitation.
For those who were unable to be on the March 24 Compliance Call, you may access the questions and answers from previous Compliance Calls in the Compliance Library located on the GOSBA website in the MBE, SBR and VSBE Toolkits.
Agency Liaison Survey
The next Agency Liaison Survey will launch on May 1, 2022.
- This short survey is requesting information about the roles and duties of SBR and MBE liaisons.
- The survey will go to directly to the liaisons we have listed in our database.
- Agencies that have both an SBR and MBE liaison will submit only one completed survey. The liaisons may have to work with their counterparts to provide the required information.
- The survey will close on May 15, 2022.
Submission of this survey is required and agencies who fail to submit the requested data by the due date will be reported as non-responsive to the Committee. No extension can be granted.
Questions about the survey may be directed to
MBE Compliance Manager, Nichelle Johnson at
nichelle.johnson1@maryland.gov or 410-697-9605.
*New Date* - Quarterly Compliance Call
June 16, 2022
10 am - 12 noon
*New Date* - SBR Liaison Training (Virtual)
June 2, 2022
9 am - 12 noon
MBE Liaison Training (Virtual)
June 23, 2022
9 am - 12 noon
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