To all Support Planners and Coordinators of Community Service,
We are excited to share the launch of our new LTSSMaryland Provider Portal Billing Support Contact page. Support planners and Coordinators of Community Service must use this new form to communicate with MDH regarding OTP device issues, participant phone issues, and emergency hour approvals. The form is also used to request additional OTP devices to be mailed to your organization.
Effective immediately, this new form replaces the MDH.LTSSbilling email address and the Case Manager Communication Google form. This form will enhance communication, improve efficiency, and improve our ability to quickly gather essential information.
The previous Google forms are no longer available, however, MDH retained all previously submitted forms. Support planners do not need to resubmit.
Note: To use the Case Manager Communication Form, please select that option under “Type of Issue”
 The Case Manager Communication Form is also used to request more OTP devices by selecting OTP Request under “What are you reporting”
 Thank you,
MDH
|
