
Summertime
brings out sales people who knock on your door offering alarm systems,
magazines, and more. While some of these salespersons are legitimate, others
are dishonest in their sales techniques.
For
instance, local consumers are calling the BBB complaining about an out-of-state
alarm company showing up at their homes selling items, using high-pressure
sales tactics. Some examples of high pressure sales tactics include hostile and
persuasive rebuttals to consumer concerns, deep discounts offered upon immediate
payment, and refusal to take “no” for an answer.
Other
homeowners may get a knock on their door from someone using an emotional appeal
to sell magazines. Some act like college students who are trying to raise money
to apply for a scholarship, and others pretend to sell magazines to send
overseas to the military.
BBB
offers these tips for consumers to consider when someone knocks on the door:
Be
safe. Ask for
identification before you open the door. Never invite the solicitor into your
home.
High-pressure
sales tactics. Be
wary of high-pressure sales tactics. A trustworthy company should let you take
time to think about the purchase and compare prices before buying or putting
down a deposit. Some unscrupulous door-to-door sellers will put pressure on you
to close the deal at that moment, and even make special offers to entice you.
If you find yourself in this position, find a way to end the conversation
quickly.
Time
sensitive offer.
Don’t be pressured to take advantage of a time-sensitive offer. Take time to
decide whether you’re sure you want the product. Do some comparison shopping
first.
Research
the company with BBB.
Visit www.bbb.org to view the company’s BBB Business
Review to find out more about their marketplace performance. You can download
and use the BBB iPhone app to access the company’s report while the person is
standing at your door, or visit m.bbb.org on your mobile device.
Get
transaction details in writing. Be
sure you receive a contract or receipt explaining the details of your purchase
and all of the terms and conditions that apply.
Remember
the “Three-Day Cooling-Off Rule.”
The Federal Trade Commission’s Three-Day Cooling-Off Rule gives consumers three
days to cancel purchases of more than $25 that are made in their home or at a
location that is not the seller’s permanent place of business. Along with a
receipt, the salesperson should always provide a cancellation form that can be
sent to the company to cancel the purchase within three days. By law, the
company must give consumers a refund within 10 days of receiving the
cancellation notice.
Stand
strong. Do not
invite unsolicited salespeople into your home. If you do allow a salesperson
inside and decide during the presentation that you are not interested in making
a purchase, simply ask him or her to leave. If the salesperson refuses to
leave, threaten to call the police, and follow through if they don’t leave
immediately.
Victims
of fraudulent door-to-door sales should report the incident to their local law
enforcement, and contact their Better Business Bureau at 1-800-388-2222.
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