MSD’s Emergency Wastewater Rate Assistance Program (EWRAP)

Through our partnership with Louisville MSD, eligible residents will have the opportunity to apply for MSD’s Emergency Wastewater Rate Assistance Program (EWRAP).

EWRAP can provide eligible residents in Jefferson County a 30 percent discount on wastewater charges and the consent decree surcharge. Eligibility includes households at or below 150 percent of the federal poverty guidelines, with proof of an active utility account with the Louisville Water Company and MSD. This enrollment period is for new and renewing MSD discount program clients.

MSD clients who are 65 years of age or older with a gross household income of $35,000 or less per year may be eligible for MSD’s Senior Citizen Discount Program. It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for a MSD discount program. For more details about the MSD Discount Programs, visit https://louisvillemsd.org/paymybill.

How to Apply

Our toll-free automated appointment system is now available twenty-four hours a day, seven days a week to schedule an in-person appointment at one of seven locations. The automated scheduler will provide details about these locations as well as eligibility and required documentation.

Jefferson County residents meeting eligibility can call the automated scheduler at 991-8391 or visit online at louisvilleky.cascheduler.com

Eligibility

• Jefferson County households within 150 percent of 2024-25 federal poverty guidelines
• Must be responsible for home heating costs or pay heating costs if utilities are included as an undesignated portion of rent.
• LIHEAP Subsidy is a one-time benefit. You do not need to have a past-due balance or disconnect notice to be eligible.

Documentation

• Proof of all household income for the preceding month (Social Security Award letter, pay stubs, etc. or proof of $0 income). Note: Zero Income forms are available at the Resilience and Community Services office at 701 W. Ormsby Ave., Suite 201 as well as the seven LIHEAP locations listed here. 
• Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
• Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for all heating fuel sources and electricity. 
• For MSD’s EWRAP program, you will need proof of an active utility account with Louisville Water Company and MSD. (i.e. named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by the customer as principal residence).

For more information about this process on how to apply for LIHEAP or the MSD discount programs, please contact Metro311 by simply dialing 311 or 574-5000, email metro.call@louisvilleky.gov, visit the website’s Online Customer Service or Live Chat at www.louisvilleky.gov/metrocall, or download the free Mobile 311 app from the website.