February Discounts 

Celebrate Downtown Louisville and be a tourist in your own hometown! Residents of Greater Louisville and Southern Indiana are invited to celebrate their city and visit local tourist spots in their Downtown.

The Downtown Hometown Tourism Celebration will take place February 1-11, 2024, and will allow anyone with a valid Kentucky or Indiana ID, local college ID, or military ID to receive half-off a regular admission tickets to participating Downtown venues.

Whether it’s visiting a favorite museum, stopping by one of our local bourbon experiences, or celebrating what makes our community unique, our Downtown is packed with experiences that benefit both residents and visitors alike.

Walk-ins are welcome, but pre-purchase of admission is encouraged

PURCHASE TICKETS

Participating attractions and venues include Angel’s Envy Distillery, Buzzard’s Roost Whiskey Row Experience, Evan Williams Bourbon Experience, Frazier History Museum, Louisville Ballet, Muhammad Ali Center, SAR Genealogical Research Library, Slugger Museum & Factory, KMAC Museum, and the Waterfront Botanical Gardens.

Hotels also are participating with various discounts and package deals, offering a special static rate for the duration of the celebration. Hotels in the promotion include the AC Marriott, Hampton Inn Downtown, Hotel Genevieve, and the Myriad.

ADDITIONAL RIVERLINK CUSTOMER CARE SUPPORT NOW AVAILABLE

The Joint Board for the Louisville -- Southern Indiana Ohio River Bridges Project has approved a Change Order designed to improve customer service for drivers using the tolled bridges. It includes temporarily adding immediate customer care support with dozens of additional representatives answering calls and higher pay for local customer service representative to build and retain the team at the new local call center.

In addition to the local customer call center, calls are being answered at a temporary call center with experience in tolling needs. Global Agility Solutions is providing up to 50 additional representatives to answer calls during this high-volume period. The Joint Board will pay up to $2.3 million over 9 months for the effort. Additional agents started taking calls late last week.

In addition, hourly rates are being increased to help retain local customer service representatives. The Joint Board will reimburse Electronic Transaction Consultants, the new toll service provider, an additional $8.50/hour for customer service representatives to offer more competitive wages to help retain workers locally. That includes a pay increase of up to $5/hour. Additional dollars are for overhead costs.

The Joint Board is investing just over $1 million to supplement the hourly rates of customer service representatives. The increase is only for employees at the local call center and the local RiverLink Walk-Up Centers.

ETC will also provide an on-site Business Systems Analyst to oversee training, system and data analysis and quality assurance.

High Customer Service Needs

As anticipated, high customer service needs have followed the September transition to a new toll service provider. Those needs increased significantly when invoicing resumed late last year. Invoicing was on hold from April 2023 – September 2023 during the transition to a new toll service provider.

Invoicing slowly resumed in late 2023 with first monthly bills for April – September crossings distributed by the end of 2023. First monthly bills with September – current crossings are expected to be up to date by the end of February 2024.

With the high number of inquiries expected to continue and the current backlog to work through, it will take time for hold times to return to normal levels. Patience is appreciated, and assistance will be provided as quickly as possible.

As always, the fastest, easiest and most cost-efficient way to cross a tolled bridge is with a prepaid account and transponder. With a prepaid account in good standing, you’ll pay the lowest toll rates and never receive an invoice. Drivers can visit this page to set up a prepaid account.

Joint Board

The Joint Board includes transportation and finance leaders from Indiana and Kentucky. It was created to help facilitate the financing and construction of the Ohio River Bridges Project and has long-term oversight and management responsibility of the project.

Coveted Transportation Engineering Scholarship Deadline Fast Approaching

Gov. Andy Beshear encourages the next generation of transportation leaders to build a meaningful career by applying for state-sponsored engineering and construction-management scholarships. Students who are interested in one of three higher education scholarships at Kentucky universities and colleges must apply by Feb. 1, 2024.

Up to 20 scholarships will be awarded for the 2024 - 2025 academic year in civil engineering, engineering technology and construction management by the Kentucky Transportation Cabinet (KYTC). The annual scholarship comes with a paid summer job and guaranteed employment with KYTC upon graduation. Current college students as well as upcoming freshmen are eligible.

The Civil Engineering Scholarship is for students focusing on a four-year engineering degree who attend the University of Kentucky, University of Louisville, Western Kentucky University or Kentucky State University. It is awarded to 10-20 new students and can be worth up to $59,200 (ranging from $7,200 to $7,600 per semester).

The Civil Engineering Technology Scholarship was established in 2009 in partnership with the Kentucky Community and Technical College System (KCTCS) at Big Sandy Community & Technical College. Each scholarship student will receive $3,700 per semester to complete an Associate’s Degree in Civil Engineering Technology from Prestonsburg. The Cabinet will award up to 10 scholarships to students to attend either campus.

The Construction Management Scholarship. This scholarship is for students focusing on a four-year construction management degree at Northern Kentucky University, Eastern Kentucky University, Western Kentucky University, Morehead State University or Murray State University.  A limited number of scholarships will be offered and they will be worth up to $59,200 (also ranging from $7,200 to $7,600 per semester).

All three types of scholarships include summer employment and job placement at KYTC after graduation. Scholarship recipients agree to work for KYTC for a year for every year they received the scholarship. Former scholarship recipients have held top management positions at KYTC including multiple state highway engineers, chief district engineers and branch managers.

For more information about these scholarships and other educational opportunities, please visit https://transportation.ky.gov/Education/ or call (502) 782-4970.

Below please find MSD's recently posted positions.

For position descriptions, pay information, and to apply please visit their website: http://www.louisvillemsd.org/Careers

• Maintenance Electrician I/II/III- Collections (3 positions)
• Internal Auditor I or II
• Engineering Technician I
• Utility Trainee - (2 positions)