January 15, 2025 

Chat, our benefits chatbot powered by ALEX, is available 24/7 to give you instant answers to all your burning benefits questions.

Chat is great for:

• Looking up plan details
• Tracking down account links
• Decoding benefits jargon
• Quick questions after hours (even when the rest of your benefits team is sleeping)

Not sure what to ask?

• What’s my deductible?
• How is mental health covered?
• How do I find a Network doctor?
• How do I contact the SEHP?
• What is my EAP?

Here are two online tools to help you find the best price for your medical procedure in 2025:

Healthcare Cost Comparison Tools

For Blue Cross Blue Shield of Kansas Members

You have FREE access to SmartShopper, a tool that can help you save on healthcare costs! Did you know that prices for the same in-network procedure can vary dramatically between providers? With SmartShopper, you can:

• Compare Costs: Search for medical care and compare costs for the same high-quality, in-network procedure across different providers.
• Save Money: By shopping for medical care, you can choose the most cost-effective option without compromising on quality.
• Earn Cash Rewards: You can earn a cash reward as a share of the savings when you choose a lower-cost option.

Don't overpay for healthcare—use SmartShopper today to make smarter healthcare choices. Learn More.

For Aetna Members

Aetna Members also have FREE access to Healthcare Bluebook, a convenient tool to help you make informed decisions about your healthcare costs:

• Shop for Procedures: Easily search for medical procedures through Healthcare Bluebook’s website or mobile app.
• Find Fair Prices: Compare the cost of services and find facilities in your area that offer the same high-quality care at a more affordable price.
• Earn Cash Rewards: You can earn a cash reward as a share of the savings when you choose a lower-cost option.

Start making smarter healthcare choices today with Healthcare Bluebook! Learn More.

• January 1, 2025 starts a new year to earn 40 credits. Track your credits through the HealthQuest portal.
• Call the HealthQuest Health Center at (785) 783-4080 to schedule your flu shot or COVID vaccine or booster today.
  
  

WEBINARS

• January 15, 2025: EAP Webinar – After the Holidays: Managing the Debt. Register now.
• January 23, 2025: Marathon Webinar - New Year New You . Register through the portal.

Help Available to Employees to Protect Yourself from Fraud

Fraud during January isn't limited to stolen credit cards; all types of fraud experience an uptick during this month. Fraudsters target financial accounts, including FSAs, HRAs, and HSAs, attempting to change account details and make unauthorized claims and transactions.

Make sure you've opted in to all available communications, both mobile and email. If you notice changes in your account data followed by a request for an outbound payment, report it immediately.

• Act Quickly

If you spot any suspicious activity, act immediately to correct or remove false information from your account. Quick action can prevent unauthorized payments and help recover funds if a payment has already been made.

• Enhance Security Features

Consider using additional fraud prevention tools, such as delaying direct deposits and bill payments after changing your email or phone number, and setting limits on distributions.

• Keep Informed

Treat the risk management procedures for your consumer-driven healthcare accounts with the same importance as your bank’s procedures. Regularly update your login credentials and verify your contact information (email, phone, address, and direct deposit details) to keep your account details current.

Help Available to Employees  

Employee Assistance Program (EAP) has resources to help with life issues.

• The EAP offers a wide range of services at no cost to employees and members of their household, including: work guidance support, lifestyle questions/issues, financial guidance and much more.
• For employers with 50+ employees, formalized training programs are also provided either virtually or in-person.

Starting January 1, 2025, Surency is the new voluntary prescription eyewear provider.

Welcome to your Surency voluntary prescription eyewear plan

Here are just a few things you can do easily once you Create your member account:

• Order glasses online
• Search for Network providers and participating retailers
• View the Basic and Enhanced benefit summaries
• Check your vision eligibility
• Submit claims for reimbursement
• Print ID cards

Learn more about your Surency benefits online.

If you are enrolled in any SEHP medical plan and you use a Network Provider with either Blue Cross Blue Shield of Kansas or Aetna, your first eye visit, regardless of reason or diagnosis each year, is covered at 100%. The SEHP medical plans allow one eye visit per calendar year which means you do not have to wait 365 days between eye visits.

Important Reminders about Flexible Spending Accounts

Rollover Provision

• Dependent Care FSA
  • Members who had a Dependent Care FSA in 2024 have until March 16, 2025 to incur expenses and file them for reimbursement from their Dependent Care Account.
  • There is no rollover provision for the Dependent Care Account.
• HealthCare FSA or a Limited Purpose FSA
  • Members who have a HealthCare FSA or a Limited Purpose FSA in 2024 AND continue to have one in 2025 will have a rollover provision of up to $640 of any unused funds from 2024 to their 2025 account.
  • Members who have a HealthCare FSA or a Limited Purpose FSA in 2024 and DO NOT continue to have one in 2025 will have 90 days in 2025 to file for reimbursement of expenses incurred during 2024 while the benefit was active.
  • A member’s debit card is deactivated if they terminate employment or do not keep an active FSA account. For run-out claims they will need to file claims via the NueSynergy portal or submit them manually for reimbursement.

Filing Claims for Reimbursement

When filing claims for reimbursement it’s important to note, the regulations requiring documentation of eligible expenses are outlined by the IRS, and the SEHP and NueSynergy must follow those guidelines.

After using a debit card for expenses an employee may be asked to provide the required documentation to substantiate the claim. Failure by the employee to provide the documentation could result in the debit card being deactivated.

• Dependent Care FSA: for reimbursement, the information must include:
  • Dates of service
  • Dollar amount
  • The provider’s name of daycare service.
  • Downloading a copy of the invoice from your provider is the simplest
• HealthCare or Limited Purpose FSA: for reimbursement there are also required pieces of information an employee must provide.
  • In nearly all cases the employee will find all necessary information on their Explanation of Benefits (EOB) from Aetna, BCBSKS, Delta Dental, or Avesis or Surency.
  • An employee can download their EOBs from all vendors and then upload a copy into their NueSynergy portal for reimbursement.

Visit the SEHP website for additional information about FSAs.

CONTACT LIST

Membership Services (785) 368-6361

Email

Health Plan Operations (785) 368-6361

Email

HealthQuest (785) 783-4080

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