News Release

 

February 5, 2015

 

FOR IMMEDIATE RELEASE

 

Indiana Department of Insurance Commissioner Robertson Meets with Anthem Executives About Data Breach

 

Indianapolis – Indiana Department of Insurance Commissioner Stephen W. Robertson and members of his staff met with insurance company Anthem, Inc., leadership this morning to gather information regarding the data breach involving personal information of past and present enrollees. The data breach potentially affects individuals who are insured directly through Anthem, through their employer, and through Medicaid programs.

Anthem, an Indiana domestic company, assured Commissioner Robertson that it is complying with all applicable federal and state laws regarding data breaches. Anthem is taking immediate steps to notify all affected individuals, including past and current insureds, self-employed groups, and others, and brokers who served such individuals and groups. To date, Anthem has found no evidence that credit card or medical information was compromised.

“We met personally with Anthem to ensure that it is taking appropriate steps to address this data breach. We are encouraged that Anthem discovered the breach before such an attack is typically detected, took appropriate steps to terminate the data transfer and contact the FBI, and notified individuals well before required by law. Since the investigation is continuing, we don’t have all the facts, but we will continue to monitor the situation as Anthem’s domestic regulator,” stated Commissioner Robertson.

AnthemFacts.com, a dedicated web site, has been set up, as well as a special toll-free number: 877-263-7995.  Anthem has added an additional approximately 1,000 customer service representatives to answer questions about the breach so that its normal operations are not overrun by questions relating to the data breach. Anthem also is offering free credit monitoring and identity protection services to affected individuals. Details on how to take advantage of the services will be contained at AnthemFacts.com as soon as it is available and in a letter mailed to all affected individuals in the coming weeks.

The Indiana Department of Insurance is conducting further investigation to determine whether regulatory action is warranted.

About Indiana Department of Insurance

The Indiana Department of Insurance protects Indiana's insurance consumers by monitoring and regulating the financial strengths and market conduct activities of insurance companies and agents. The department monitors insurance companies and agents for compliance with state laws to protect consumers and to offer them the best array of insurance products available. The department also assists Hoosiers with insurance questions and provides guidance in understanding how insurance policies work. 

 

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Contact:
Jenifer Groth, APR, Director of Communication and Outreach
(317) 234-8582
jgroth@idoi.in.gov
www.in.gov/idoi