Appointments Needed for New Accounts, Preferred for Reinstatements
Although customers can complete most motor carrier-related transactions online, you can get in-person service at the MCS Customer Service Center.
Due to the length and complexity of the transactions, appointments are required to open new IRP or IFTA accounts and preferred to reinstate accounts. Schedule an appointment online or by calling 317-615-7200, Monday through Friday, 8 a.m. - 4:30 p.m. EST. Walk-in service for other motor carrier transactions is available during regular business hours.
Click here for directions and additional information, including safety guidelines.
New OSW Laws on Commodities, Civil Penalties
Indiana HEA 1190, which took effect July 1, contained several changes to Indiana’s oversize/overweight (OSW) motor carrier laws, including expanding Indiana’s Overweight Commodity Permit to include materials other than metal and agricultural products.
Under HEA 1190 and HEA 1150, what constitutes a civil penalty and how much carriers will pay for violating OSW rules changed. Carriers could pay up to the following amounts for OSW violations:
- Up to $1,000 (previously $500) for the first permit violation;
- Up to $1,500 (previously $1,000) for each subsequent permit violation;
- Up to $5,000 (no change) for hauling an OSW load without the proper permit; and
- Up to $10,000 per violation for transporting loads too large or heavy to qualify for an OSW permit.
More information is available through osw.dor.in.gov.
Need more assistance? Call the OSW team at 317-615-7230, Monday through Friday, 8 a.m. – 4:30 p.m. EST.
Changes for ISP Superloads
Due to staff changes, the ISP Superload Office relocated their CVED location in Indianapolis.
The new phone number is 317-615-7373.
They are no longer accepting faxed documents. All paperwork MUST be submitted through email to cvedsuperloads@isp.in.gov.
For billing concerns and permit releases, call 812-533-1100, Monday through Friday, during business hours.
Streamlined Phone System Coming to MCS this Fall
Starting Oct. 4, customers will need to remember only one phone number to reach all Motor Carrier Services teams - 317-615-7200.
The new, streamlined phone system is equipped to handle a larger call volume and has new menu options to better route calls.
Please continue using current MCS phone numbers until Oct. 4. A list of phone numbers and emails is available through mcs.dor.in.gov.
New Motor Carrier Legislation
During the 2021 session, the Indiana General Assembly passed these bills that impact motor carriers or DOR’s Motor Carrier Services. Visit iga.in.gov to read the bill or click on the links below.
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SEA 383: DOR Agency Bill - Motor Carrier Trailer Registration Fees
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SEA 400: Statewide Electronic Lien and Title System
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HEA 1150: Overweight Divisible Loads
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HEA 1190: Overweight Truck Permits
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HEA 1356: Permanent Trailer Registration
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Browser Requirements for MCS Transaction Portal
 Microsoft is in the process of retiring its Internet Explorer (IE) web browser. Our MCS IT team has been hard at work updating our systems to prepare for this change and making our systems compatible with Microsoft’s new Edge browser.
As of July 19, customers cannot access the MCS transaction system using Internet Explorer.
Current IE users need to access the system using one of the three compatible browsers: Google Chrome, Mozilla Firefox or Microsoft Edge. DOR recommends that users download and install or update their compatible browser of choice before their next visit to our transaction system. To install one of these browsers, click on the browser’s name (above) or refer to these instructions.
If you have issues completing an online transaction, please try a different browser before contacting MCS for assistance.
Cindy Denny Promoted to MCS Insurance and Safety Supervisor
Join us in congratulating Cindy Denny on her promotion to Insurance and Safety Supervisor. Cindy has been with DOR for 34 years and was the previous team lead for the section.
“When I first started, we had actual paper files for all carriers, green bar reports, DOS based computers and we kept ledger books, using pencils instead of Excel!”
The Insurance and Safety section assists intrastate carriers with for-hire passenger and household goods operating authority and ensures intrastate general freight carriers are licensed and insured to operate legally. They also assist Indiana carriers with Unified Carrier Registration issues and questions regarding FMCSR and USDOT numbers.
Deadlines and Due Dates
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IRP: You can now renew IRP registration(s) valid for the period beginning on Oct. 1, 2021, through our online system.
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IFTA/MCFT: IFTA-1 and MCFT-1 Applications are due Sept. 1, Third Quarter IFTA/ MCFT Tax and Proportional Use Claims due Oct. 31.
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OSW: OSW Annual Toll Road requests for gate permits due Oct. 15; Special Weight Third Quarter Trip Fees due Oct. 20
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UCR: 2022 Unified Carrier Registration (UCR) opens on Oct. 2, 2021. Carriers, leasing companies, brokers and freight forwarders are required to pay UCR fees annually. You may register and pay online at ucr.gov using Google Chrome.
DOR has a complete list of motor carrier tax and permit deadlines on our website.
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