Issue 6 of MCS Carrier Connect Now Available

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Indiana DOR's E-newsletter for Motor Carriers

February 2021, Issue 6

Walk-In Customer Service Now Available, Appointments Still Preferred 

Service at our “One-Stop-Shop” location on Indy’s westside again is once again open for walk-in service. However, appointments are required to open new IRP and IFTA accounts and preferred for all other services that cannot be completed online. Those who visit MCS without an appointment may have a longer-than-expected wait time.

You can make an appointment online or by calling 317-615-7200, Monday through Friday, 8 a.m. – 4:30 p.m. EST. Appointments, including those for service providers, are limited to one person or one account per scheduled appointment.

Click here for directions and additional information, including current safety guidelines. Any changes to customer service availability will be listed on this page.

New Ways to Get Returns, Refunds and Search in IRP System

The latest update to DOR’s transaction system included enhancements for plate returns and refunds and new search features. Among other changes, to request a refund, carriers must include the new Form GA-110LPR with plates you are returning to MCS. Once approved and processed, carriers will see the refund as a completed transaction in the system.

Look for more updates to the IRP system later this year!

Keep Up to Date on Proposed Legislation   


The Indiana General Assembly is currently in session. Our Policy Division is keeping a close eye on these motor carrier-related bills:

  • Senate Bill #40: Weight limit for transport of commodities
  • Senate Bill #210: Exempt tender vehicles from state gross retail tax
  • House Bill #1150: Overweight divisible loads
  • House Bill #1190: Overweight truck permits

You can track these bills and learn more about Indiana’s legislature at

Deadlines and Due Dates

UCR: 2021 Unified Carrier Registration (UCR) is open. Carriers, leasing companies, brokers and freight forwarders are required to pay UCR fees annually. Registration for the 2021 UCR registration year opened on Oct. 1, 2020. Fees remain the same as they were for 2020 and can be found on UCR's webpage. You may register and pay online at using Google Chrome.

IRP: You can now renew IRP registration(s) valid for the period beginning on May 1, 2021, through MCS's online system.

IFTA/MCFT: Fuel tax returns for the 4th Quarter, 2020 were due on Feb. 1, 2021.

Did you know DOR has a complete list of tax deadlines on our website? Check it out and mark your calendars today.

UCR Pioneer Sandra Bowling Retires

Sandy Bowling

Sandra “Sandy” Bowling, MCS Supervisor for Titles, Insurance, Safety and Warehouse, has retired after 36 years of public service with the state of Indiana. Sandy started her state career in 1985 at the Indiana Public Service Commission, now the Indiana Utility Regulatory Commission (IURC). Three years later, Sandy’s department moved to DOR as the MCS “One Stop Shop” concept was under development.  Sandy was in her current position since 1997.

Sandy counted her work with the Unified Carrier Registration System (UCR) from 2007 to 2018 as her proudest accomplishment. She is known to many at the “Mom of the UCR.” Under Sandy’s direction, other states used Indiana’s UCR system and Sandy led the charge to create a customer service chat line on the UCR system to better serve carriers. The Federal Motor Carrier Safety Administration (FMCSA) later appointed Sandy to the UCR Board of Directors to represent the midwestern states, a position she held for almost 13 years.

Sandy said she will miss the people she worked with, including those in the industry and in other states, "I loved helping others to the best of my ability." Her retirement plans include projects at home, helping to care for her grandchildren and enjoying more time with family.

Please join us in thanking Sandy for her service to the motor carrier industry and in wishing her the best during retirement.


Indiana Oversize/Overweight Permit System Launched in February

DOR released the new Indiana Oversize/Overweight Permitting System on Feb. 8. 

We want to thank the motor carrier community for their support through the two-year project and the recent disruption in permitting services. We also want to thank INDOT for funding the new system and support during the development and testing phases to ensure road and bridge information was timely and accurate. We also greatly appreciate the time put in by volunteer beta-testers to troubleshoot and resolve errors.

Within hours of its debut, the new system was automatically issuing over 90% of the permit applications it received. However, as expected with any new system, we are aware of isolated issues affecting permitting for a small number of our customers. DOR, INDOT and ProMiles Inc. are working to resolve issues as quickly as possible.

Learn more about Oversize/Overweight (OSW) permitting in this informative video and at

You can access the system through

Customers who have questions or issues about the system can call 317-615-7320, Monday through Friday, 8 a.m. – 4:30 p.m. EST.

Tips for Using the New OSOW Permitting System

We’ve heard of some issues arising with using the new OSOW permitting system and we want to help. Some tips:

  • Use Google Chrome as your internet browser. If you are using an iPhone or iPad that defaults to Safari, installing and using Google Chrome within the App Store is highly encouraged.
  • Work on one permit at a time. Do not try to open multiple tabs to work on several permits at once or you may end up with errors. Although other tabs will open during the permitting process to show reference information, you should close these tabs when you are finished reviewing the information and return to working the permit application in the original tab.
  • Check out the online user guide for help at

Still having issues? Call the OSW team for assistance at 317-615-7230, Monday through Friday, 8 a.m. – 4:30 p.m. EST.

IFTA & IRP Audit Tips Available

Going through an audit can be stressful, especially if you are unsure or unaware of how to keep the proper records to stay incompliance. Throughout the years, the Indiana Department of Revenue (DOR) audit staff has seen various forms of noncompliance that have resulted in costly assessments for our customers. DOR has created a list of tips that can help you stay compliant and be ready if you are selected for an audit. 

Stay in the Know

DOR has several email lists to make sure you get only the information you need. Sign up for additional DOR news or update your subscription settings today!

Feedback from our recent reader survey indicated that many of our MCS Carrier Connect readers want to know more about what is happening at the federal level and with other state agencies. The following links will take you to the mail or newsletter subscriber information for each indicated agency:

Are you subject to Federal Motor Carrier Safety Regulations (FMCSR)?

Large RV

A MCS Carrier Connect reader asked for guidance regarding large recreational vehicles over 10,000 lbs. GVWR. Read our new blog, “Is your RV Subject to Federal Motor Carrier Safety Regulations?” with information from ISP’s Motor Carrier Enforcement Division. If you have questions regarding FMCSRs or other enforcement-related topics, you can call the Indiana State Police Commercial Vehicle Enforcement Division at 317-615-7373, Monday through Friday, 8:00 a.m. – 4:30 p.m. EST.

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