A Message from DOR Commissioner Bob Grennes
While our team is focused on the health and safety of our staff and customers, we are also committed to continuing to serve the Hoosiers counting on us. DOR is following Gov. Eric Holcomb’s “Back on Track Indiana” plan to help us guide our operations. Stay safe and be well.
Trucks Don’t Stop During an Emergency: How MCS Kept Everyone Rolling
During an emergency, some things just can't stop; one of those is motor carrier traffic on Indiana roadways. The ventilators, masks and other supplies hospitals need, as well as the food and supplies all of us consume, travel into and through Indiana, after all, we are the crossroads of America.
Due to COVID-19, DOR's MCS department had to gear up to face its biggest challenge to date – keeping the engine running on essential services while closing the “One-Stop-Shop” customer service center located on the west side of Indianapolis.
All DOR staff work on a secured network and receive intensive training on cybersecurity and data protection throughout the year.
How was MCS able to speed the transition? We refused to put on the brakes. We look forward to serving you online, by telephone or by appointment at the Motor Carrier Services Center in Indianapolis.
DOR’s Helping Hoosiers Initiative Helps Motor Carriers
Effective March 31, 2020, in support of Gov. Eric Holcomb’s Executive Order 20-02 declaring a public health disaster emergency in Indiana due to COVID-19, DOR has waived several Motor Carrier Services requirements. Click here for details. Look for more COVID-19 specific to the motor carrier industry on DOR’s Motor Carrier Services web page.
Special Permit for Transporting COVID-19 Emergency Preparedness & Relief Supplies/Services
On April 9, the Indiana Department of Transportation (INDOT) issued a revised letter serving as a special overweight vehicle permit in response to the need for emergency preparedness and relief supplies/services as a result of COVID-19. On, April 21, agricultural products intended for emergency response or relief were added to this revised permit. This permit was extended and is currently not valid after June 4.
To learn more or receive a permit letter, contact DOR's Oversize/Overweight (OSW) team at (317) 615-7320 or email IndianaOSW@dor.in.gov.
Helpful Links
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Appointments for Walk-in Customer Service Now Available
On March 18, 2020, all Indiana Department of Revenue customer walk-in centers temporarily closed for in-person assistance.
We are happy to announce that DOR has reopened the MCS walk-in center, by appointment only, to better serve our customers during this time. In-person services will be limited to the following transactions that cannot be efficiently performed via telephone or online:
- Payments for transactions that cannot be made over the telephone or online.
- License plate and decal pickup that cannot otherwise be mailed.
Service kiosks located within the MCS customer service center are unavailable at this time.
Customers can make an appointment online or by calling MCS directly at 317-615-7200, Monday through Friday, 8 a.m. – 4:30 p.m., EST.
 IRP Renewals/Reminders Now Electronic
Need to renew your IRP registration? Look for a reminder in your email. MCS reminders will now be electronic-only. All reminders will be sent to the email address provided in the customer’s account profile at motorcarrier.dor.in.gov. Please, ensure your email address is up-to-date.
Electronic renewal reminders have several benefits over mailed notices, including:
- Reduced risk of lost or misdirected mail;
- The ability to renew registrations immediately through a link in the reminder; and
- Cost savings to Hoosier taxpayers.
Customers who have questions or need assistance can call Motor Carrier Services at (317) 615-7340, Monday through Friday, 8 a.m. - 4:30 p.m., EST.
New IRP Online System Coming Soon
In October 2019, DOR's MCS began rolling out updates to their International Registration Plan (IRP) system. A new update is currently scheduled to go live on June 14. Learn more.
Moving Like the Wind: DOR MCS Team Sets Plan to Get Superload to Redkey, IN
The MCS Oversize/Overweight (OSW) team is helping to coordinate over 200 separate several “superloads” with the Indiana Department of Transportation (INDOT) and the Indiana State Police (ISP) for a massive wind farm in Redkey, Ind. The wind turbine blades are over 200 feet long; nearly four times the minimum length needed for and OSW permit!
It’s not easy; a route used for one day may not be the same route to take the next.
Please join us in thanking this small team for their big efforts. More information is available in our DOR Tax Talk blog. Subscribe today!
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