Disaster Recovery and Clean-Up, Information for Residents

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July 17, 2017

Disaster Recovery and Clean-Up, Information for Residents


Schedule free pick-up with Lakeshore Recycling Systems
As the Skokie River recedes and we begin to dig out, Highland Park and Highwood residents should call Lakeshore Recycling Systems LLC at 773-685-8811 to schedule a free pick-up on July 19 or 26 or Aug. 2. 


Avoid Scams Targeting Flood Damage Victims
Unfortunately, disasters bring out criminals looking to prey on victims. Also, charity or donation scams are common after a disaster. Please remember the following tips:

  • Don’t offer personal financial information over the phone or on-line. Be wary of clicking links or attachments from unknown sources.
  • Ask for identification. Government employees should wear an official government photo ID and government workers will never ask for a fee or payment.
  • When working with contractors, get three written estimates for repair work and get a written contract detailing all the work to be performed.

If you’ve been victimized by fraud, the Consumer Protection Division of the Illinois Attorney General’s office may be able to help. Visit their website at www.illinoisattorneygeneral.gov/consumers. FEMA also has a toll-free Disaster Fraud Hotline at 866-720-5721 if you suspect anyone of fraudulent activities. You can also contact local law enforcement. 


Damage Assessment
Lake County has received a State disaster proclamation due to the widespread flooding in our region. This can open the door for federal assistance. Disaster recovery is a multi-step process starting with an initial damage assessment, which is now underway. Lake County is working with local municipalities and the Illinois Emergency Management Agency (IEMA) to conduct the assessment. The U.S. Civil Air Patrol is currently capturing aerial photography of the flooded areas.

We need a complete and accurate damage assessment report that includes damages incurred in both incorporated and unincorporated Lake County. The detail within this report will help determine eligibility for federal assistance.


What Should Residents Do?

• Fill out this form to report your damage.

• If your home or personal property was damaged by the flooding, contact your insurance company to determine coverage and start the claim process. 

• Clean-up: Complete emergency clean-up activities that may include removing water damaged property (carpeting, cabinets).

• Repairs: Consider waiting to conduct repair work, such as replacing drywall or carpeting. This is important because officials may need to inspect impacted facilities as a part of the damage assessment process. While we don't know if federal assistance will become available, doing non-emergency repair work before the damage assessment process is complete may cause the repairs to be ineligible for future FEMA financial assistance

• Document your flood damage with pictures, and keep all receipts related to the clean-up and repair of your property.

• Contact your village/city or Lake County Planning Building and Development (for unincorporated residents) for assistance with the disaster assessment process.

Please review this resource from IEMA: FAQ’s for Residents Affected by Flooding.


Lake County Recorder Provides Deeds for Flood Victims
Owners of flood-damaged properties who are seeking financial assistance from Lake County banks and lending institutions will need to show proof of ownership in order to secure loans. The Lake County Recorder's Office will be working closely with government officials and impacted property owners to provide any necessary recorded documents at no cost to flood victims. To obtain a free certified copy of the deed, contact the Recorder of Deeds Office at 847-377-2575. Lake County military veterans in flood-damage areas may also qualify for additional programs. Veterans may contact the Recorder of Deeds Office to obtain a free certified copy of their Military Discharge Papers, commonly known as DD214s, for proof of military service. 


Emergency Resources

Alert Lake County 
Alert Lake County is your emergency preparedness resource. Find out how you and your family can be prepared for emergencies, and watch this video for tips to get emergency alerts.

Follow Lake County Government on social media: 

Alert Lake County

Check Local Road Conditions and Traffic with Lake County PASSAGE
View a map of road conditions and events, including crashes, stalls, debris, and other roadway incidents, and see camera images of major intersections at www.lakecountypassage.comiPhone and Android users can also download PASSAGE apps. PASSAGE: 847-377-7000

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National Weather Service

National Weather Service
National Weather Service Warnings, Watches and Advisories (Chicago area).


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If you have any questions or concerns, please contact me at pfrank@lakecountyil.gov or visit my Facebook page

I encourage you to forward this update to others who may be interested in Lake County news. Residents who wish to automatically receive my bi-weekly newsletter can email me, or click the “Sign up for my mailing list here” button at the top of the newsletter.

Thank you,
Paul Frank 

Mr. Frank, County Board member and Forest Preserve Commissioner, serves on:

Lake County Board, 11th District:
Lake County Law and Judicial Committee
Lake County Health and Community Services Committee
Lake County Ad Hoc Diversity and Inclusion Committee

Lake County Forest Preserves, 11th District: 
Planning Committee
Ethics Committee

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