|
|
Here are some of the new feature enhancements and other important updates you may have missed.
New and Improved From Address Management
To better manage and organize From Addresses, Account Administrators now have the ability to edit the Display Name and Topic Assignments of their existing From Addresses. In addition, they also have the ability to copy an existing From Address in order to create a new Display Name.
Note: Admins can alter the Display Name as well as topic assignments but can not edit the email address. To create a new From Address or modify the email address of an existing From Address, contact the Granicus Support Team.
To access your From Addresses:
- Click Account Settings underneath your Account Name in the top right-hand corner.
- On the right-hand side, click From Addresses.
To update the Display Name for a From Address:
- Click the Display Name you wish to update.
- Edit the Display Name.
- Click Save.
|
|
|
To Copy a From Address:
- Click Copy From Address to the right of the From Address.
- Here you can update the Display Name, select to make it the Default Address, or select to Limit to Specific Topics.
- If Limit to Specific Topics is checked, you are able to assign that From Address to specific Topics. Once you select Limit to Specific Topics and Save the From Address, that page re-loads and you can now edit topic selection by clicking the Topics tab that will appear once the page re-loads.
|
|
Utilize Designated Topics and Interests in Signup Builder
We have made the following updates to Signup Builder to help provide clearer functionality and ease of use for both you and for subscribers:
- You can now select more than one topic as a "designated topic" for a signup form. Subscribers signing up will be subscribed to all topics selected as a designated topic.
- Signups no longer use "interests" to generate additional topic subscriptions. Interests are now used to recommend similar topics that you can use as additional designated topics.
|
|
Support Additional Language Options in TMS (Targeted Messaging Service)
We have improved our Spanish Text-to-Speech Voice option in TMS. Spanish phrases are read to recipients in a clear and authentic way which allows you to better serve your audience in their preferred language. Additional languages are available to be implemented upon request, please contact the Granicus Support Team.
Additionally, you can now have more STOP aliases from other languages programmed to your TMS SMS messaging. When an SMS recipient texts 'STOP' into a message thread from your agency, carrier compliance mandates the number is put on a blocklist and no additional messages can be sent to that recipient until they text 'START' to receive messages again. TMS now goes above and beyond carrier compliance mandates to support this functionality for non-English responses. To have additional STOP aliases programmed, please contact the Granicus Support Team.
To learn more about TMS, read our Support article here.
|
|
|
govCommunity is the perfect space to be involved in a collaborative community where you can discuss, learn, and share with each other and our internal experts. This online community provides peer-to-peer and direct support of government staff and leaders using Granicus products and services. To join in discussions, see the latest product news, and search for community groups, click here.
As always, please refer to our Support site at support.granicus.com if you have any questions. You can check out user guides, FAQs, and troubleshooting tips, or open a case if you need assistance.
Kind regards,
The Granicus Product Release Team
|
|
|
|
