DEP's Northeast District Offering Assistance on
Consumer Confidence Reports
The Florida Department of Environmental Protection’s Northeast District Office is offering assistance to community water systems with completing their 2022 Consumer Confidence Report (CCR) by email and phone. You can request assistance by completing an online survey request form.
Requests for assistance must be received by May 15, 2023, to allow time for DEP drinking water inspectors and Florida Rural Water Association circuit riders to prepare your CCR.
CCRs are due to customers by July 1, 2023. A copy of the certification form and CCR must be provided to the department by Aug. 10 2023. The certification form is available online.
Additional Information about CCRs
- The Federal Consumer Confidence Report Rule requires suppliers of water that serve community water systems to provide their customers with CCRs, also known as annual water quality reports or drinking water quality reports. The remaining public water systems in the United States are not required to provide CCRs.
- CCRs summarize information regarding water sources (i.e., rivers, lakes, reservoirs or aquifers), any detected contaminants, and compliance.
- If you do not plan to request direct assistance, please submit your draft 2022 report for review to your designated inspector by May 31, 2023.
Bacteriological, chemical, radiological and violation data for active community public water systems in the Northeast District is available online.
- Data is sorted by PWS ID.
- Files are in Excel format. Please refer to Microsoft’s guidance for free viewing options if you do not have access to the Excel application.
- Files contain data for multiple counties.
- Please note that not all data is in CCR units and will need to be converted. Refer to the FRWA CCR Template for assistance with the conversions.
- You may have to include detected contaminant data that are up to five years old if that contaminant has not been sampled again since the last detection.
Electronic delivery of CCRs
In January 2013, the U.S. Environmental Protection Agency issued a memorandum clarifying the delivery methods for the CCR rule to include electronic delivery.
The rule currently requires that each community water system (CWS) mail or directly deliver the CCR. The EPA has identified two different approaches allowable for electronic delivery of CCRs.
- Paper CCR delivery with a customer option to request an electronic CCR.
- Electronic CCR delivery with a customer option to request a paper CCR.
Electronic delivery must provide the CCR in a manner that is "direct." CWS can use paper or electronic communication (e.g., water bill) with URLs to meet their CCR requirement if the URL provides a direct link to the CCR and if the communication prominently displays the URL and a notice explaining the nature of the link. In addition, the link must take customers to the entire CCR so that they do not have to navigate to another webpage to find any required CCR content.
If you have questions or need any clarification, please contact the Northeast District Office at 904-256-1700. A list of inspectors is available online.
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