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On Sunday, September 9th and on Sunday, October 14th, Granicus technical teams will be performing system maintenance and important security upgrades which will require system downtime. During the maintenance periods, the applications and services listed below will be unavailable.
Planned System Maintenance Dates/Times:
- Sunday, September 9th from 1:01 am – 4:00 am ET
- Sunday, October 14th from 1:01 am – 4:00 am ET
Impacted Applications and Services:
- Communications Cloud via admin.govdelivery.com
- Subscriber services allowing the public to sign up for your messages via public.govdelivery.com
- Link tracking URLs, such as
those starting with links.govdelivery.com
- Web Services/APIs for the Communications Cloud via api.govdelivery.com
- Targeted Messaging Service (TMS) used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com
- Emergency Notification System (ENS) - Application will be accessible but notifications and alerts will not be sent until maintenance is complete.
Granicus Customer Support will provide real-time updates during the maintenance periods via our System Status webpage (which you can also subscribe to in order to receive emails automatically when updated).
For GovDelivery Communications Cloud API and TMS Users:
As part of this maintenance, we will be migrating the listed applications between our data centers. As a result, the IP addresses serving api.govdelivery.com and tms.govdelivery.com will change. We strongly encourage you to whitelist all IPs listed for the service below to ensure connectivity to either data center.
Current IPs:
- api.govdelivery.com: 209.134.144.23
- tms.govdelivery.com: 209.134.144.26
IPs that will be used post-maintenance on September 9th:
- api.govdelivery.com: 66.117.61.22
- tms.govdelivery.com: 66.117.61.71
IPs that will be used post-maintenance on October 14th:
- api.govdelivery.com: 209.134.144.23
- tms.govdelivery.com: 209.134.144.26
Possible action needed:
If your application is connecting to a specific IP address or your firewall is only configured to allow for a single IP: you will likely need to update these settings to account for the change in IP addresses in order to continue connecting to Granicus services once the maintenance is complete. We strongly recommend whitelisting both data center IP addresses.
If you have previously whitelisted the IP addresses for each data center: None of the IP addresses listed above are new additions and have been used previously to serve the applications, as such no action should be required.
Please don't hesitate to contact us if you have any questions, or would like more information.
Customer Support:
Web: support.granicus.com
Email: support@granicus.com
Status: status.govdelivery.com
Phone: 800-314-0147 (US) 0800 032 7764 (Europe)
Thank you,
Your Granicus Customer Support Team
You are receiving this message because you are an administrator in the GovDelivery Communications Cloud application. If you do not wish to receive these notifications please update your subscriber preferences and "delete" your profile.
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