City of San Ramon Garbage Services Update

City of San Ramon sent this bulletin at 03/31/2017 12:00 PM PDT

You are subscribed to Garbage Services for City of San Ramon. This information has recently been updated, and is now available.

Help us to design San Ramon’s next garbage, recycling and composting service agreement that will be implemented in 2019. We are seeking feedback from residents on the current programs: What is being done right? What could be improved? Please give us your ideas and suggestions for the future.

Survey: Recycle 2020: Rate San Ramon's Garbage and Recycling Program

Introduction

Garbage Bin The City’s current agreement with Waste Management will expire in 2019. The City will either have to negotiate a contract extension with Waste Management or conduct a competitive bid process. We are seeking feedback from residents on the quality of the services provided by Waste Management. We have divided the questions into two parts:

Service Design (types of services offered, materials accepted for recycling, number of neighborhood clean-up days, etc.) which is the responsibility of the City.
Service Delivery (number of missed pick-ups, effectiveness and politeness of the customer service representatives who answer the phones, accurate billing, timely response to complaints, etc.) which is the responsibility of Waste Management.

Waste Management


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