April 24, 2025

For Immediate Release

Redwood City – San Mateo County residents experiencing a mental health or substance use crisis can now call for 24/7 in-person support from a mobile response team of mental health clinicians able to connect them to appropriate services. Callers to the San Mateo County Crisis Line at 650-579-0350 can request help for a family member, friend or anyone (including themselves) experiencing or at risk of a behavioral health crisis. Once calls are screened, the hotline will dispatch behavioral health care professionals trained in crisis assessment, de-escalation and intervention.

They will arrive in nondescript vehicles – no lights and sirens – around-the-clock, any day of the year with the goal of stabilizing situations and, if necessary, taking individuals or arranging transportation to the appropriate level of care. Follow-up support is provided within 24 hours of the initial response, facilitating connections to short- and long-term treatment options and assisting in the development of a safety plan to prevent future crises.

Want to read more articles?

Connect with us!