Wheelchair assistance; holiday music

Good afternoon,

Couple of items I want to share with you this week before Thanksgiving,

WHEELCHAIR ASSISTANCE ON THE 1ST FLOOR

There has been some confusion about how to get skycaps and wheelchairs to customers who request them from the Airport Ambassadors info desk. These services are provided by International RAM, a company the airlines pay to assist passengers.

I can now confirm that volunteers may call the IRAM dispatch number to request help to the first floor.

If you encounter a customer who needs a wheelchair or skycap services, please IRAM Dispatch at (916) 877-3339.

IRAM employees not only supply wheelchairs but can help passengers with baggage or provide guided assistance to the visually impaired.

If the dispatch phone does not answer, call the communications center and ask them to page the IRAM terminal supervisor.

FYI, a few airlines, such as Aeromexico, do not use IRAM. I hope to get information on their wheelchair service provider in the future. And even if you call them, if they have more calls than attendants, you may not get a response. In that case, call the communications center and ask them to page the terminal supervisor.

Please don’t share the IRAM number with customers as it is for internal use only.

I've asked Jennifer to put this information in the info desk binders.

Let me know if you have any questions.

HOLDIAY MUSIC

Our holiday music program starts next week and this year, musicians will perform in the baggage claim area of Terminal B. The organizers of the program have asked to store an inside the info desk.

Please do not lock it inside the cabinets, as organizers need to be able to access it at odd times. It is a small, fold-up easel that should not take up much space, but please let me know if it is inconvenient for you.

In case you're interested, here is the entertainment schedule:

Wednesday, Nov. 27

11 a.m.-1 p.m.: Virginia Ayers-Dawson

6-8 p.m.: Vivian Lee Quartet

Monday, Dec. 2

11 a.m. to 1 p.m.: Gary Mendoza Blues Band

6-8 p.m.: Sacramento Philharmonic Brass Quintet

Saturday, Dec. 21

11 a.m. to 1 p.m.: Sacramento Brass Quintet

6-8 p.m.: Casey Lipka & the Commons Quartet

Sunday, Dec. 22

11 a.m. to 1 p.m.: Gary Mendoza Blues Band

6-8 p.m.: Cave Women

Monday, Dec. 23

11 a.m. to 1 p.m.: Jazz Nuance

6-8 p.m.: Sacramento Philharmonic Brass

Wednesday, Jan. 1

11 a.m. - 1 p.m.: Chet Chwalik

6-8 p.m. : Chet Chwalik

 Have a Happy Thanksgiving,

Laurie