Ward 3 Newsletter #18


If you are not seeing the holiday theme in this newsletter as shown below, enable your browser to show the graphics!


From Outside Riverside

Call (951) 826-5311

Mobile App

 Get Updates on Freeway Construction Projects on the Main Page of the City's Website

Under this heading:

You can also follow this link:

For the State Route 91 Project Updates

Report Panhandlers

Call the Police Department's Non-Emergency Number: 

(951) 354-2007

Mail Theft

If you are the victim of a mail crime such as mail theft, mail fraud and other criminal activity, please call:


There is also an option on this line to report delivery problems.

Shopping Carts

REMEMBER:   You can reach our City’s Shopping Cart removal program at our Call Center at (951) 826-5311 or simply dial “311”.

You can also send an e-mail to: callcenter@riversideca.gov

Center Location:

5257 Sierra Street
Riverside, CA 92504
Tel: (951) 351-8800
Fax: (951) 351-9731

Center Hours:

Monday - Friday
7:00AM - 9:00PM

9:00AM - 5:00PM

1:00PM - 5:00PM

December 21, 2016

18th Edition

Greetings Everyone!

We are less than a week away from Christmas and Hanukkah. Hopefully, your shopping is finished and you can relax and enjoy your holiday. Don't forget to shop Riverside when possible. Sales tax revenues come back to our city, which helps fund road repair, tree trimming and much more.

Our city has seen substantial changes during this past year. In May, our new executive management team discovered we had a budget deficit. Former management had reported a small surplus. In response to this news, Council initiated 4% across the board cuts in order to balance the budget. Simultaneously, Council approved Riverside’s first ever two-year budget cycle with five-year projections. Our city renegotiated with all five bargaining units, with four agreeing to a five-year contract, and one to a 4-1/2 year term. During these negotiations, our city employees also agreed to pay more into their retirement accounts, which will shift future pension obligations away from the city. City Hall also experienced many new department head changes. All of this was done in order to cut costs, improve efficiency and accountability.

Just last month, the long anticipated quiet zone along the BNSF Railroad line near Indiana Avenue from Buchanan to Mary Street finally became a reality. The Union Pacific Railroad line running along Dewey Avenue, crossing Palm and Brockton, is scheduled to become a quiet zone by 2019.

There are many new investor/development projects coming to our city. Some are downtown, at or around the Riverside Plaza and other locations in Riverside. Our city’s Economic Development staff estimates there is close to $1 billion worth of new business investments coming to Riverside in the short term. These numbers are unprecedented for Riverside and even our region. Riverside appears to be poised for huge business growth with many new and exciting dining, shopping and job opportunities headed our way.

The latest economic reports show that local job growth is up. On top of that, more of our residents are headed to our local universities than ever before. Your Mayor, City Council and city management team are working to build a better Riverside. Collectively, we are committed to helping our city be as efficient, customer friendly, transparent, and fiscally responsible as possible.

I constantly preach to our management staff that we as a city need to step away from being regulators and move toward being facilitators. Doing so will help us become more competitive with other cities. We are doing our best to encourage new businesses, stores, markets and restaurants to come to Riverside.

Thank you for allowing me to serve you. I wish you a safe, healthy and prosperous New Year. Happy Holidays and Merry Christmas!


Mike Soubirous

Councilmember - Ward 3



The first City of Riverside Quiet Zone went into effect on Thursday, November 17, 2016 at 12:01 a.m. The $13 million project was planned in 2007, with work officially starting in 2011. It extends over 7 miles along the BNSF railway line between Mary Street and Buchanan Street (running parallel to the SR-91 Freeway). With 12 at-grade crossings, this stretch of tracks averages more than 100 trains per day (including those operated by BNSF, Metrolink and Amtrak). Amtrak

The second Riverside Quiet Zone, along the Perris Valley Line, is comprised of four crossings between Mt. Vernon Avenue and Marlborough Avenue and averages 15 trains per day. The City is working with the Southern California Regional Rail Authority (SCRRA) to finalize arrangements for the implementation of this Quet Zone which is expected to launch in December 2016.

A third Quiet Zone is planned for the four crossings from Palm Avenue to Cridge Street. The crossings at Palm, Brockton, and Panorama are operated by the Union Pacific Railroad (UPRR), while Cridge is operated by BNSF. These crossings average approximately 30 trains per day (run by BNSF, MetroLink, and Union Pacific). Now in the early planning stages, the City expects to file a Notice of Intent in the coming months.

For further information on the Quiet Zones and to check for updates on the progress on the future zones, please go here


From Michael Bacich, Assistant General Manager of Customer Relations & Marketing at Riverside Public Utilities (RPU):

RPU will be replacing water pipelines on Arroyo Drive, Daventry Road and Victoria Hill Drive, beginning in January 2017. Work will take about six months to complete.  Our contractor will stage the work in short segments to minimize disruptions to traffic and provide detours where necessary. 

For customers who live next to the new water pipelines, water service will be impacted for short periods. Our field crews will notify anyone impacted within 24-hours of impact with approximate times of restoral.

We will be providing advance notice and maps of the project area beginning next week (attached). There will also be considerable outreach via our web page, social media and WAZE traffic app. 311 is fully briefed and any related project questions can be directed to them. There will be special outreach to and at Victoria Club including project maps and details displayed at the club, outreach via their newsletter, and if requested, an in-person project brief to club members.


The Riverside Plaza 

The brand new Spectrum™ store at Riverside Plaza features an enjoyable and relaxed environment with comfortable seating, allowing customers to experience hands-on demonstrations with multiple TVs, laptops and tablets. The new store also allows customers the opportunity to demo the interactive Spectrum™ TV App using Charter’s 100 Mbps Internet, watch informative tutorials on HDTV and more.

Along with sampling and ordering Spectrum services, customers can complete a variety of transactions at the store, including making payments and upgrading or exchanging equipment, and changing or adding to their current package of services.  Instead of waiting in the lines, upon arrival customers sign in at the kiosk with the reason for their visit. Their name goes into a queue in order of their arrival and a monitor displays that list so that customers know when they’re turn is up with a customer care agent.  Customers can enjoy the product demonstrations that are available or simply sit down and enjoy some of the TV programming and other services Spectrum has to offer if they have to wait to be helped instead of waiting in line.  When a customer’s turn is up, they’re name is called and they are directed to one of the customer service agent stations to get the assistance they requested. 

“Our new Spectrum stores are designed to provide an improved customer experience,” said Pattie Eliason, Group Vice President, Spectrum stores. “Instead of waiting in a traditional line, they can browse and interact with an assortment of products. Our representatives will show customers the latest advances in technology, help them become familiar with using it and put together just the right package of Spectrum services for their home and family.”

The Riverside Spectrum store is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 5 PM and Sunday from 12 PM to 5 PM.  Customers can also contact customer service at 1-855-75-Spectrum (1-855-757-7328). 

Please note that the old Central Avenue location is now closed.


The 24th Annual Festival of Lights Switch-On Ceremony held on November 25th was a resounding success.  The Festival of Lights has grown steadily over the years and is now a "must see" event in Southern California and further.  The addition of traffic control personnel proved to be a huge success and all that attended benefited from the positive effects of an orderly 70,000 + in attendance.  To find out more about all the exciting events being held throughout the season, please click here.


For your information, here is a list of upcoming holidays that affect trash pick-up.  Please note that this is for residential customers only.   For more information on trash pick-up, recycling services or other related concerns, please click here.


Spend the holidays with us! Enjoy holiday-themed arts and crafts, games, sports and much more activities! The remaining Camp is offered during Christmas break.  Register here. View flyer here.


January 7, 2017

10:00 a.m. - 4:00 p.m.

Gather the family and enjoy festive activities that are sure to delight. Free activities, bounce houses, photos with Santa, crafts, entertainment, prizes, games, face painting, and food!   Fun Zone wristband includes 20 minutes of snow sled rides, bounce houses and 10 fun zone games, $10 pre-sale, $12 day of event. The event takes place at Orange Terrace Community Center. 

Click here to register, spots are limited and fill up quickly.