City of Palo Alto and Santa Clara County Updates
The City continues to support the community through its public safety response to the coronavirus (COVID-19) public health emergency. Read the legal order and frequently asked questions about coronavirus from the Santa Clara County Public Health Department. The City of Palo Alto activated a new Community Support Call Center today, March 18, to connect the community with information. The Community Support Call Center will be accessible by phone Monday through Friday between the hours of 8:30 a.m. and 6 p.m. Call us at (650) 272-3181 with your questions about COVID-19 and city services. Please as a reminder, only call 9-1-1 if you are experiencing a life-threatening emergency.
The City also announced a series of utilities rate relief programs to support residential and business customers during this difficult time. Read the full news release for more information.
Many of the City’s parking rules will be lifted, such as enforcement for timed parking and we are suspending the residential parking permit program.
While public health orders can be enforced criminally, that is a measure of absolute last resort for the Palo Alto Police Department. The priority for our police officers will always be to educate and then ask for compliance with any public health order, and we are confident that our residents, businesses, and visitors will do their part to comply with temporary restrictions. The Palo Alto Police Department’s patrol division will continue to be out and about in the community, ready to respond to any calls for service that may come in.
Visit cityofpaloalto.org/coronavirus for frequently asked questions, updates on City actions, and other resources.
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