Important Safety Alert - Potential PG&E Public Safety Power Shutoff Notice


PG&E Warns Weather Conditions May Prompt Public Safety Power Shutoff in San Francisco Bay Area


As a safety precaution, Pacific Gas and Electric (PG&E) has issued advanced notification of a potential public safety power shutoff for the San Francisco Bay Area from Monday, September 23 through Wednesday, September 25, 2019 due to extreme weather conditions forecasted by the National Weather Service.


The National Weather Service has issued a Red Flag Warning in effect through at least Wednesday due to gusty winds, high temperatures and dry conditions. If these conditions persist, and PG&E needs to turn off power, the outages could last for several days.


PG&E manages the electric transmission grid for the entire Bay Area, including Palo Alto. While PG&E does not directly serve electricity to City of Palo Alto Utilities (CPAU) customers, the City intakes electricity from PG&E’s transmission system. In the event PG&E shuts off transmission lines in the Bay Area, power outages may affect Palo Alto.


Palo Alto uses AlertSCC to communicate during unforeseen events or emergencies such as natural disasters, crime bulletins, power outages, and more. Sign up to receive Alert SCC notifications here: 


To prepare for a potential power outage, you may need to take several of the following steps:

  • Utilize an emergency supply kit with enough water, food, medicine, batteries and flashlights to last several days.
  • Arrange a communication and meet-up plan with your family or neighbors in case cell phones do not work.
  • Have your vehicle gas tank filled and cash on hand (as electronic transaction devices and ATM machines will be without power).


Read more about PG&E’s Public Safety Power Shut-off program at


Palo Alto Utilities staff will update its website as more information becomes available from PG&E. Community members can also contact Utilities Customer Service Center at (650) 329-2161 or with questions about utilities account or service information.


In the event of an actual emergency, dial 9-1-1. For non-emergency public safety issues, call (650) 329-2413.


Thank you,

The City of Palo Alto Utilities