Phone Line to Aid Vaccination Appointments

Supervisor Katie Rice 

Phone Line to Aid with Vaccination Appointments

We’ve been hearing from folks that some of our seniors, those without internet access, those living with disabilities and those needing interpretation services are having a hard time making vaccination appointments since primarily an online process.  Pleased to announce that the County now has a phone number to serve these residents. Hope you will pass along to those you know that need assistance.  Thank you!

Starting today, Marin County residents who have been unable to make their own COVID-19 vaccination appointments via the internet can call a new Access Service Center at 833-641-1988 to get assistance from a real live human being.

The Marin Access Service Call-Center is intended for local residents without internet service who need assistance with registration, transportation, and communication related to the vaccination process.  Those eligible to receive call center assistance are:

  • age 65 or older
  • living with disabilities (all ages)
  • in need of home care or personal assistance
  • need language interpretation (including ASL)
  • have limited or no internet access
  • need help arranging transportation to and from an appointment

The Access Service Call Center is a collaboration between the Marin County Department of Health and Human Services (HHS) and Vivalon, the San Rafael-based nonprofit, formerly known as Whistlestop. Staff members from County HHS, Vivalon, the all-volunteer Marin Medical Reserve Corps and disaster service workers (DSW) from the both the State and County of Marin employee ranks will assist callers from 8 a.m. to 5 p.m. each weekday until the pandemic subsides.

A second appointment hotline for eligible vaccine residents of all ages is offered through the State of California at (833) 422-4255.

For more information, please read the recent press release.


Katie Rice Signature

Contact Info:

Supervisor Katie Rice



District 2 Aides:

Nancy Vernon


Jen Gauna