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July 2026
From the Director's Desk
Thank you for staying connected with LA Health Services, especially as our system faces an unprecedented budget crisis! As the safety net for Los Angeles County, we’re here for everyone. We give care based on a person’s medical needs, no matter their income, background, language, or life situation. When emergencies happen—from major accidents to big public health events—we are on the frontlines. And with nearly 30,000 people working across our healthcare system, we show up every day to deliver care and support to our communities. Â
At our most recent all-staff town hall I was joined by leaders from our medical centers and key service areas to discuss what it means to operate as one, connected system—especially as we navigate our current financial challenges. Â
By coordinating our resources, strengthening our workforce, and focusing on seamless care, we are ensuring that our patients and the communities we serve continue to receive the services they rely on. Our commitment remains the same: to move forward together by providing compassionate, accessible care to all.Â
This quarter, we were given a lifeline by Los Angeles County voters and the California Legislature. Measure ER, the county-wide general sales tax measure to reduce the loss of essential services like safety net healthcare, passed in June. We are incredibly grateful to county voters for standing up for patients and protecting care for the half a million people who come to us each year regardless of their ability to pay, insurance, or immigration status.  Â
Additionally, lawmakers in Sacramento included $250 million for public hospitals in the state budget to help mitigate the destabilizing effects of H.R. 1. These are important revenue infusions, but they will not fully close the $700 million deficient created by state and federal funding losses.  Â
Despite the financial challenges we are working to overcome, our staff continues to meet each patient with compassion and care. In May, we recognized and celebrated the nurses who work across our system. And we are happy to share that Olive View–UCLA Medical Center has been recognized as a “Great Workplace for Nurses” by Nursegrid. This recognition reflects the heart, teamwork, and dedication that defines nursing across LA Health Services. Â
Dr. Christina Ghaly Director of LA Health Services
 Did You Know?
The LA Health Services’ Nurse Advice Line (NAL) is available for patients who receive primary care services at our health centers and for community members who are uninsured and living in Los Angeles County.Â
NALÂ continues to strengthen patient care through innovative workflows, cross-department collaboration, and improved communication processes that enhance access, responsiveness, and care coordination.Â
One of NAL’s most significant achievements has been the success of the LA Health Portal Messaging project—supporting our network of health centers’ primary care portal messages. As messaging volume has expanded, this team has demonstrated a strong commitment to timely patient support and engagement. In April 2026, NAL achieved a 98% response rate.Â
It's initiatives like these that reflect our ongoing commitment to operational excellence and patient-centered care!
 Protecting Care for Our Patients
Changes to Medicaid and Medi-Cal funding have pushed LA Health Services into a budget crisis. To protect patient care, we are relocating services to make better use of our resources and help keep costs down.Â
Three of our community health centers have relocated to nearby sites. Patients continue to receive the care they need at the new location. Patients impacted by these changes have already been contacted with details about their new clinic location.   Â
No other locations are changing. Our hospitals and more than 20 community health centers remain open and ready to care for our patients.
 Funding Lifeline for the Safety Net
On behalf of our doctors, nurses, and support teams that make patient care possible, thank you for using your vote as your voice to support the Los Angeles County healthcare safety net!Â
The passage of Measure ER, the county-wide general sales tax measure to reduce the loss of essential services like safety net healthcare, is a desperately needed lifeline for our safety net healthcare system. With an estimated $220 million raised each year for five years, it will help keep LA Health Services’ hospitals and clinics afloat. Â
LA Health Services also advocated for and secured funds in the California Budget for public hospitals bracing for massive financial losses. The funding will help prevent immediate impacts to patients and the vulnerable populations who count on us every day. Â
However, neither of these efforts will fully close the $700 million deficit created by state and federal funding losses.
 In the Age of AI, Harbor–UCLA Keeps Care Centered on People
As AI tools become more common in daily life, many people are turning to chatbots for quick health information. But recent studies show that these tools can sometimes deliver incomplete or misleading answers—underscoring an important truth: technology should support care, not replace it.
At Harbor–UCLA Medical Center, clinicians are helping lead the national conversation about responsible AI use in medicine. Our physicians and nurses emphasize that while AI can be a valuable tool, it can’t match the trained judgment, compassion, and experience of a trusted care team.
Across LA Health Services, we are united in providing care grounded in expertise, accountability, and genuine human connection. AI may assist with information and workflow, but the heart of healthcare remains the relationship between patients and their providers.
Because when it comes to your health, technology can help but only people can care.
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Hubert H. Humphrey Comprehensive Health Center Turns 50
Located on Main Street and Slauson Avenue in South LA, the Hubert H. Humphrey Comprehensive Health Center first opened in April 1976. In May, hundreds of patients, staff, and community members celebrated the 50th anniversary of the clinic with a community resource fair and a special performance by African Soul International. County departments and community organizations came to the event to share resources on programs for kids, emergency preparedness, job opportunities, mental health resources, housing assistance, and more. The clinic staff also provided blood pressure checks and flu shots. Â
During the past 50 years, it has built a reputation as an invaluable community resource, and we look forward to celebrating the next 50 years!Â
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Healthy Eating Initiative at Olive View–UCLA
LA County Population Health is excited to offer a Health Education program at Olive View–UCLA Medical Center, supporting patients and community members in building healthier habits that fit real‑life budgets and busy schedules. Eating well and staying active can feel overwhelming when a tight budget leaves little room for fresh produce or gym memberships. This program is here to help make those goals feel within reach.Â
The Health Education program is offering a workshop called Create Better Health. It offers practical guidance for choosing nutritious foods, preparing affordable meals, and finding simple ways to move more throughout the day—supporting long‑term health and helping better manage chronic conditions.Â
English‑language classes will be held Wednesdays, September 23 through October 14. Spanish‑language classes will take place Wednesdays, August 13 through September 2.Â
To register, call (747) 210‑4931.
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Rancho Los Amigos Highlights Transformative Power of MusicÂ
In June, Rancho Los Amigos National Rehabilitation Center’s Music‑In‑Therapy program took center stage as part of LA County’s Arts and Health Week. The week was coordinated by LA Opera Connects in partnership with the Department of Arts and Culture and the County Board of Supervisors. Â
At the summit, Chief Executive Officer Dr. Konita Wilks spoke about how music supports people recovering from strokes, traumatic brain injuries, spinal injuries, and other major health conditions. She explained that the Rancho Foundation helped launch the program by partnering with Los Angeles Opera. Once that partnership was in place, Rancho worked closely with therapists to bring music into speech and language rehabilitation. Many patients found that singing familiar lyrics sometimes opened a communication pathway that speaking alone could not.Â
Dr. Wilks encouraged healthcare organizations to build their own partnerships with arts groups and bring programs like Music‑In‑Therapy into patient care. As she shared with the audience, “Music is not supplemental to healing; it is essential.”Â
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ODR Celebrates Second Chances
In honor of Second Chance Month in April, our Community Programs team and the Office of Diversion and Reentry (ODR) came together to host a Metro Life Program event at Green Meadows Park in Los Angeles. Â
Second Chance Month is all about recognizing how crucial reentry support is for people who've been involved in the justice system. The event celebrated progress and connected program participants with resources that can make a real difference in their lives. Â
The event drew a great crowd of ODR participants eager to learn about the Metro Life Program. One of the main resources of the event was providing access to a 90-day free transit pass plus 20 free rides every month. Â
But the event wasn't just about signing up for transit passes. Attendees enjoyed a lively afternoon complete with free food, wellness activities, and music. Â
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Exploring the Lessons Behind HBO's "The Pitt"
Olive View–UCLA Medical Center is finding new ways to spark conversation and learning through Olive View(ings), a series that pairs popular medical television shows with real‑world discussions about healthcare. The most recent event brought staff together for watch parties featuring the first three episodes of Season 2 of "The Pitt". Â
After the screenings, staff joined a panel discussion with the medical consultant for "The Pitt", Dr. Gregory Moran. The panel revisited key scenes and explored the real‑life issues raised in the episodes.Â
Together, staff reflected on questions such as why healthcare workers sometimes keep their struggles to themselves, how to protect patients without making assumptions, and what responsibility experienced teams have to mentor newer colleagues.Â
The conversation showed how storytelling can open the door to honest dialogue. Olive View(ings) offers a space where staff can learn from one another, share perspectives, and connect in ways that extend beyond the screen.Â
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LA-DROP One-year Milestone Highlights Life-saving Care
In April, LA Health Services and Harbor–UCLA Medical Center marked the one-year milestone of LA-DROP, California’s first coordinated prehospital blood transfusion program. The initiative has delivered over 60 life-saving transfusions before hospital arrival within its Los Angeles County pilot area, helping improve survival in cases of severe trauma where every minute counts.  Since its launch, the program has also demonstrated strong blood stewardship, safely managing more than 350 units with a discard rate of less than 1%. Now expanded statewide through CAL-DROP, the model continues to grow in reach and impact, strengthening trauma response and advancing prehospital care across California.
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Olive View–UCLA Earns “Great Workplace for Nurses” Recognition
Olive View–UCLA Medical Center has been recognized as a “Great Workplace for Nurses” by Nursegrid—a reflection of the compassion, teamwork, and dedication that define nursing across LA Health Services.Â
This recognition highlights what patients and staff experience every day: a workplace where nurses are supported, valued, and empowered to deliver extraordinary care. From the bedside to the community, Olive View nurses play a critical role in caring for some of the most vulnerable patients in LA County.Â
This honor underscores a deeper truth: investing in nurses strengthens the entire safety net. When nurses feel supported, patients receive better care, teams are stronger, and communities are healthier.Â
Congratulations to the nurses of Olive View–UCLA Medical Center for this well-deserved recognition and for the extraordinary care they provide every day.
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Harbor–UCLA and Olive View–UCLA Recognized as American Heart Association All-Star Training Centers
Harbor–UCLA Medical Center and Olive View–UCLA Medical Center have been named inaugural American Heart Association All-Star Training Centers, a new recognition honoring excellence in lifesaving education.Â
The All-Star Recognition Award celebrates training centers that consistently provide high-quality CPR education, follow emergency cardiovascular care guidelines, and meet strong standards for training quality, performance, and program compliance.Â
This recognition reflects the important work happening across Harbor–UCLA and Olive View–UCLA to prepare staff, learners and community members with skills that can save lives. CPR training helps people respond with confidence during emergencies, when every second matters.Â
At LA Health Services, emergency readiness is part of how we care for our patients, our workforce, and our communities. We are proud to celebrate Harbor–UCLA and Olive View–UCLA for helping strengthen a culture of preparedness and building safer communities across Los Angeles County.
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Leaders Honored for Advancing Patient Safety
Congratulations to Dr. Allison Luu, Patient Safety Officer and Assistant Chief Quality Officer at Los Angeles General Medical Center, and Dr. Arun Patel, Chief Patient Safety and Clinical Risk Officer for LA Health Services, for being recognized among patient safety experts across the country.Â
Patient safety is not the work of one hospital, one team, or one program. It depends on shared standards, strong communication, transparency, and a culture where teams can learn and improve together.Â
At LA General, Dr. Luu leads safety and quality initiatives that support multidisciplinary teams and strengthen reliable care. Under her leadership, LA General achieved three consecutive Leapfrog “A” safety grades and significant reductions in central line-associated bloodstream infections and catheter-associated urinary tract infections.Â
Across LA Health Services, Dr. Patel has helped build a stronger systemwide culture of safety. His work supports fair accountability, better safety event response, and frontline empowerment.Â
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LA General’s Generational Transformation
LA General Medical Center was recently featured in LA Downtown News for the major transformation taking place across the hospital and campus.Â
The article highlights how LA General has worked through significant changes while staying focused on its mission to advance the health of our patients and communities by providing extraordinary care. It also recognizes the leadership, along with the many staff, providers, and teams who have helped move this work forward.Â
The story of LA General’s transformation reflects how LA Health Services is working to strengthen care, improve operations, support staff, and protect the safety net for the future. Change at this scale does not happen overnight. It takes teamwork, steady leadership and a shared commitment to the patients and communities we serve.
Rancho Los Amigos Highlighted in LA Times for Groundbreaking Mobility Research
Rancho Los Amigos National Rehabilitation Center was featured in the Los Angeles Times for its role in a groundbreaking scientific effort that could one day transform mobility and rehabilitation for people living with spinal cord injuries.Â
The article highlights a first-of-its-kind experiment conducted at Rancho, where researchers tested whether brain signals could control a robotic exoskeleton while also sending sensory feedback back to the brain. In simple terms, the technology allowed the system to recognize the patient’s intent to move and then create an artificial sense of leg movement—an important step toward making assisted walking feel safer, more natural, and more realistic.Â
Rancho’s role in this work reflects what makes it a leader in care, recovery, and innovation.Â

Medical Laboratory Professionals Week
This year marks the 50th Annual Lab Professionals Week—a time to recognize the medical laboratory teams, pathologists, and our partners in Lab Information Systems and Supply Chain who keep patient care moving. Every test your doctor orders, from blood work to urine samples and beyond, relies on the skill and precision of our lab professionals. Their work helps guide diagnoses, treatments, and the everyday decisions that keep patients healthy.Â
Lab Week provides an opportunity to highlight the invaluable contributions of our laboratory professionals. Throughout the week, various activities and events celebrated the dedication and hard work of our lab staff. Â
Health Services’ Lab Enterprise has touch points across our healthcare system including lab support for Correctional Health Services and Juvenile Court Health Services. Thank you for your work!
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CPR Readiness: Strengthening Our Community
Knowing how to perform CPR can save a life. Most cardiac arrests happen at home, and immediate hands‑only CPR from someone nearby can double or even triple a person’s chance of survival. That’s why making CPR training easy and accessible is so important.Â
As part of National CPR and Automated External Defibrillator Awareness Week, LA General Medical Center joined the Los Angeles County Emergency Medical Services Agency, LA City Fire, LA County Fire, and the American Heart Association to offer free sidewalk CPR training to the public. Staff, patients, and community members stopped by for quick, hands‑only guidance that takes only minutes to learn.Â
Hands‑only CPR follows two simple steps:Â
- Call 9‑1‑1
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Push hard and fast in the center of the chestÂ
These actions help keep someone alive until emergency responders arrive. By bringing CPR instruction into public spaces, partners across Los Angeles are helping more people gain the confidence to step in when it matters most.Â
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Exploring AANHPI Health Traditions and Cultural Care
In celebration of Asian American, Native Hawaiian, and Pacific Islander (AANHPI) Heritage Month, Olive View–UCLA Medical Center hosted a special "Spill the Tea" event to highlight the rich cultural traditions and health practices of the Filipino, South Asian, Korean, Vietnamese, and Thai communities—some of the largest Asian patient populations we proudly serve.
Through engaging discussions, staff explored how cultural beliefs can influence health, healing, and healthcare experiences. Topics included traditional concepts such as "hot" and "cold" foods, the use of herbal remedies, oils, and balms, and the importance of understanding these perspectives when providing patient-centered care.Â
Participants enjoyed cultural teas including salabat and masala chai, sampled popular snacks from across Asia, and connected with colleagues while learning how to better support the diverse communities we serve. The event served as a meaningful opportunity to celebrate heritage, foster cultural understanding, and strengthen our commitment to delivering compassionate, culturally responsive care.Â
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Pride Shines at Rancho Los Amigos
Rancho Los Amigos National Rehabilitation Center celebrated Pride Month in June with a lively gathering for patients and staff. The event underscored Rancho’s commitment to creating an inclusive, welcoming environment for all.Â
This year’s celebration also recognized Rancho’s ongoing designation as a 2026 “LGBTQ+ Healthcare Equality Leader” by the Human Rights Campaign Foundation’s Healthcare Equality Index, reflecting its dedication to equitable, patient‑centered care.Â
Colorful booths and resource tables offered information and activities promoting healthcare equality. Interactive puzzles encouraged conversation, while a coloring station featuring LGBTQ+ themed mandalas provided a creative break for attendees.Â
By hosting this Pride event, Rancho reaffirmed its commitment to respect, inclusion, and compassionate care—ensuring everyone in its diverse community feels valued and supported.Â
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