UPDATE on The ABCs of Contact Tracing, Probation Townhall, & Incident Report



COVID-19 Emergency Operations Center


July 20, 2020


Los Angeles County Joint Information Center - COVID-19



The County of Los Angeles is regularly updating resources on COVID-19 and offers today's update in an effort to keep you and yours informed. Please share the following up-to-date information:

The ABCs of Contact Tracing

Contact Tracer

Contact tracing is a simple, confidential process that has been used by public health departments for decades to slow the spread of infectious diseases and avoid outbreaks.

During the COVID-19 pandemic, the County has deployed nearly 1,600 contact tracers and an additional 900 are currently being trained. These trained specialists come from LA County's Department of Public Health (DPH), as well other County Departments, the State, and the City of Los Angeles. 

To help LA County flatten the COVID-19 curve, understand the ABCs of contact tracing:

  • If you have tested positive for COVID-19, expect a contact tracer to contact you by phone to ask you about the places you have been, and the people you have been around while you were infectious. 
    • The people you tell us about will also be contacted, but will not be told your name or contact information. They will also be asked to stay home to help prevent others from getting sick.
  • If you have been in contact with someone with COVID-19, expect a contact tracer to contact you by phone to ask you if you are experiencing any symptoms, have been tested, and to ask about places that you may have been to.
    • In order to avoid you getting mixed up with another person, please provide contact tracers with complete and correct information.

    • Contact tracers will provide you with information on next steps based on your responses. They may call you more than once to check how you are doing during your 14 days at home, and will provide you with information on how to find a doctor and/or access COVID-19 testing.

  • Contact tracers will leave a call back number if necessary. If they cannot reach you by phone, they will send a letter.
  • Please answer their calls & call them back if they leave a message. The information you provide is protected by HIPAA. To understand how important this is, hear from our contract tracers below:
Contact Tracer Video
  • Please note a contact tracer will never ask you for a social security number, payment, information about your finances, documented status, or detailed health information.
  • LA County DPH has a hotline for confirmed cases of COVID-19. If you have not yet connected with a contact tracer, call the COVID-19 Case Info Line toll-free at 1-833-540-0473.

Contact tracing is an important tool for helping flatten the curve in LA County. And now that you know more about it, we hope you'll work closely with our contact tracers, should they have a need to call you down the road.

For more information, visit us online at covid19.lacounty.gov/contact-tracing.

County Probation Townhall

Probation Townhall

LA County’s Probation Department is hosting a virtual townhall this Wednesday, July 22 to discuss COVID-19 response in the County's juvenile halls and camps, as well as impacts on adult and juvenile field operations. The townhall will include representatives from LA County's Departments of Mental Health (DMH), Health Services (DHS), Public Health (DPH) and the Office of Education (LACOE).

Learn more about Probation's COVID-19 response at probation.lacounty.gov/coronavirus.

Great Plates Delivered Program Extended

Great Plates

Great news, Great Plates Delivered has been extended until August 9th. Through LA County's Great Plates Delivered Program, you can help a local senior or business in your community.

Great Plates Delivered offers eligible seniors with three (3) home-delivered meals a day. Seniors over 65, seniors 60-64 years of age who have been diagnosed or exposed to COVID-19 or those at high-risk for COVID-19 may qualify. When you help a senior connect to Great Plates Delivered you're also helping your local restaurant, hospitality and transportation community get back to work. 

To learn more or apply for meal assistance, click here.

Incident Report

Our daily report is a high-level summary of L.A. County Emergency Operations Center's response to the COVID-19 health emergency. Click here to view.

COVID-19 Digital Communications Guide & Toolkit

View our updated COVID-19 Digital Communications Guide, and get tips on Best Practices, Do's and Don'ts, Key Messaging, and our Social Media Toolkit - with multi-lingual graphics and messages like the ones seen below. 

Access our Social Media Toolkit here.

Testing Priorities

It’s important to reserve testing for those who have a medical or public health reason for testing.

S Chinese為那些有醫療或公共衛生原因的人保留檢測是很重要的。

Korean의료 또는 공중 보건 사유가 있는 사람들을 위해 검사 예약을 비워두는 것이 중요합니다.

SpanishEs importante reservar la prueba para aquellos que tienen un motivo médico o de salud pública para la prueba

Additional Resources

The County of Los Angeles appreciates your continued partnership in responding to COVID-19 questions and needs of residents. For additional information, please visit: