From all of us at Glendale Water & Power
Wishing You a Joyous Holiday Season and a Prosperous New Year!
Committed to making a positive impact on our community, we at GWP work hard each day to provide reliable electric and water services along with excellent customer care. Below are a few highlights of the services we have provided that have helped our customers this year.
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Customer Care
- We assisted 86,850 customer over the telephone.
- We granted 6,347 payment arrangements to help customers.
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GWP further assisted customers by administering 16,084 GWP Cares Relief payment credits to qualifying business, residential, and low income electric account holders.
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Energy & Water Saving Programs
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Electric Reliability
- We replaced 3.13 circuit miles of aged underground high voltage cable.
- We completed over 828 electrical service upgrades/reconnects.
- We replaced 81 deteriorated poles.
- We converted over 1,220 street lights to LEDs.
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Water Reliability
- We took more than 5,700 water quality samples
- We monitored and tested nearly 2,200 existing backflow prevention assemblies to help ensure that contamination does not enter the system
- Rehabilitating two of the City’s wells to return water production from the wells closer to their original specifications
- We completed another year, and began the next, of the City’s ten year Pipeline Management Program to systematically replace and rehabilitate the City’s water mains.
Take Advantage of our Residential & Business Programs
GWP's Public Benefit Programs are funded through a state mandated fee on all electricity bills. Once collected, the fees are used to support energy saving programs for our customers. This is one way GWP invests back into the Glendale community. These programs are designed to create a balance between saving you money, protecting the environment, and managing our natural resources wisely. Below are links to the residential and business customer programs we offer.
Click here to view our Business Customer Programs.
Click here to view our Residential Customer Programs & Rebates.
Click here to view our Financial Assistance Programs.
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How To Report Water & Power Outages
From the crew to the customer, communication is critical to being efficient and providing faster outage restoration. GWP has launched its new Outage Management System (OMS) and Integrated Voice Recognition (IVR) System to provide a convenient, integrated system to effectively communicate outage information to customers and internal operations.
The OMS and IVR systems offer the following features:
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Report Outages Faster: Ability to report an outage on GWP’s website, by texting us once enrolled for Outage Text Alerts or by calling our Customer Service at (855) 550-4497 and providing detailed information to assist in resolving the outage quickly.
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View Live Outage Map: An outage map that is available 24/7 on GWP’s website. The map refreshes every 5 minutes. This map allows customers to check the status of an outage that affects them and determine the start time, number of customers affected, cause of the outage, and estimated time when service will be restored.
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Multi-language IVR: New IVR system support for English, Spanish, and Armenian languages.
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Outage Notifications: Allow customers to receive notifications by phone, email, or text when power or water goes out, or has been restored. Click here to register your water or electric accounts for our Outage Text Alerts to be able to report and receive outage notifications via text messages..
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Holiday Water & Power Saving Tips
There are lots of ways to save during the holiday season! Why stop at shopping sales to save extra money when you can lower your utility bill and save there too? Here are a few ways to conserve energy and water during the holidays:
- Switch to LED lights for decorations, and regular use lighting.
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Our Energy & Water Efficiency Marketplace offers online shopping for energy and water efficient products at discounted prices.
- Use power strips and timers for your holiday lights.
- Defrost frozen foods in the fridge instead of running them under water.
- Install faucet aerators. Find them at our Marketplace.
- Run the dishwasher and washing machine when full.
- Wash your fruits and veggies in a bowl. Collect the water and use it for your plants.
Every Drop Counts
Use Water Wisely!
Glendale continues to be in mandatory water conservation. We are asking customers to continue conserving water both indoors and outdoors.
Watering landscapes is limited to three days per week: Tuesdays, Thursdays, and Saturdays. Since it's winter, your landscape most likely requires less water. Water only two days a week and save more. Every drop counts!
Check your sprinklers! Are they watering the sidewalk and the street? Adjust them frequently so they only spray the landscape.
Check for leaks! Keep your home leak-free by repairing dripping faucets, toilet flappers, and showerheads.
We all need to work together to help California’s water shortage!
For more water saving tips and information visit BeWaterWise.com.
 An Update on the
Grayson Repowering Project
The proposed project means providing efficient and reliable power to Glendale homes and businesses, especially in times of emergency and high demand. A repowering of the Grayson Power Plant will achieve the following benefits:
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Reliable Service – by helping GWP provide energy to customers when imported energy and local renewable energy sources are not enough.
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Local Generation Source – a locally-controlled source of generation is important to ensure reliable service when we lose an external energy source, such as when a transmission line goes down.
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Integration of Renewable Energy – by providing a source of power that helps “fill the gaps” of solar and wind resources due to their varying nature.
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Affordable Rates for Glendale Customers – by reducing the high maintenance costs, extra fuel costs, and emergency spot market power purchases costs that we spend now due to frequent break downs of the aged, unreliable, inefficient, and high maintenance equipment.
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Improved Air Quality – the new technology will be more efficient and will comply with new regulations requiring lower air emissions.
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Supports Water Conservation – by eliminating the use of potable water for power generation.
On August 9, 2021, GWP published the Partially Recirculated Draft Environmental Impact Report (PR-DEIR) for a 98-day public comment period. The PR-DEIR examines two new project alternatives, provides project updates to the environmental impact report analysis, including an update on Cultural and Paleontological Resources impacts, and adds the analysis of Energy and Wildfire environmental impact categories.
Upcoming Meetings
An overview of the PR-DEIR will be presented to the GWP Commission in early January 2022 (Date TBD, check back on our website), the Sustainability Commission on January 24, 2022 at 5:30 p.m. The PR-DEIR will be presented for approval to the City Council on February 1, 2022.
Visit www.GraysonRepowering.com for more information regarding these meetings and to learn about the benefits of having an environmentally sound community-owned power plant.
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