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The GWP family is saddened to announce the untimely passing of our former General Manager Steve Zurn, who passed away in May, 2021 after an illustrious 34 year career with the City of Glendale. Steve held many roles during his time with the City, including Director of Public Works and GWP General Manager, and was always dedicated to doing the best for the Glendale community. Our thoughts and condolences are with his family and loved ones during this difficult time.
Don't be a victim of utility scams!
We will never call you to demand a payment or
threaten disconnection. Click here to learn more about utility phone call scams.
The GWP and City of Glendale websites are being redesigned for easier navigation and browsing. A new website experience is coming soon.
 GWP's New Peak Savings Program!
Let us help you save energy and money with our new Peak Savings program.
How it works for Residents:
On days when demand on the electric grid is extremely high, the Peak Savings program uses your smart thermostat to automatically manage your energy use. While the program only adjusts the temperature by 3 degrees or less, it makes a big difference in reducing demand and keeping costs low. Most people don’t notice a difference.
Enrolled residential customers will receive a $50 incentive for signing up and will also receive $50 each year on their enrollment anniversary. Customers that don’t have a smart thermostat can receive a $100 instant rebate on the purchase price of a new thermostat, and will also receive $50 each year on their enrollment anniversary.
How it works for Businesses:
GWP will provide a free facility walkthrough, outline ways that your facility can reduce energy during peak demand periods (called events), and provide you with an energy reduction plan for events. You will be notified the day prior to a peak event, and you implement the energy reduction plan the day of the event during the specified times.
Business customers can receive up to $250 per event for implementing their energy reduction plan. Up to 15 peak events can be called each year, so the savings can really add up!
How to sign up:
For more details and to enroll in the program, visit www.GWPPeakSavings.com
 "Water is Life” Art Contest
Students Can Win a NEW Amazon Fire Tablet!
The “Water is Life” Student Art Contest is now open to all K-12th grade students in Glendale. The contest is a collaborative water education program in partnership between GWP and the Metropolitan Water District of Southern California. Participating students will submit artwork portraying the water-wise theme, along with a short message about water conservation.
From the entries received, GWP will select one winner who will receive an Amazon Fire Tablet as a prize for their talents. A total of 15 entries are also selected by GWP and submitted to MWD for a final round of competition, and additional prizes and recognition and artwork may be featured in the agency's 2022 student artwork calendar. The deadline to submit artwork has been extended to June 25, 2021. To view the guidelines and more information visit www.Glendaleca.gov/artcontest2022
Moratorium on Late Fees and Shut-offs will end on June 30
The City of Glendale will be lifting the moratorium on late fees and utility shut offs on June 30, 2021. If you have an unpaid balance on your account, you will receive a reminder notice for a past due amount from GWP.
We encourage customers to stay as current as possible on payments to avoid building up large balances and late fees. We understand that some of our customers may still be facing unexpected financial hardships due to the COVID-19 pandemic, and we are here to help. Click here to view information on financial assistance programs and our new Back on Track program starting on July 1, 2021. You can also request payment arrangements here.
Thank you for understanding. Paying for your utilities is an investment in our community’s future, and we are grateful you understand the value and importance of the water and power services we provide.
 Tips for Saving Water During Summer Months
Despite critically dry conditions across the state, Southern California can count on a reliable water supply thanks to residents’ enduring conservation efforts and the Metropolitan Water District’s investments in storage and diverse supplies. Let’s continue to make water use efficiency a way of life in California! We appreciate Glendale residents conserving water, and urge you to keep changing habits that lead to more conservation.
Properly watering your landscape is one of the easiest ways you can save water. Do a weekly check on your sprinklers, to see if they are watering the landscape and not the sidewalk, walkways or streets. Many times sprinkler heads are moved, or the direction of the spray is altered due to water pressure changes or lawnmowers. A simple check each week will help solve this common problem and will save you over 500 gallons a month! Below are additional tips to keep in mind during summer months.
- Don't let the water run when washing fruits or vegetables. Put them in the sink or in a bowl and fill it up with water. Use that water for watering plants.
- Sign-up for GWP’s WaterInsight program and you will have access to your near real time water usage information, and you will be alerted if there is a possible water leak in your home. Click here to sign up.
- Don't leave the hose running while washing your car. Use a nozzle with an automatic shut off, a sponge, and bucket of soapy water.
- Put a layer of mulch around trees and plants. Two inches of mulch will help hold the moisture in the ground and cool the root systems. Leave a six-inch space between mulch and plants. Water during the cooler part of the day. Ideal times are before 9:00 a.m. and after 6:00 p.m. Less evaporation occurs in the cooler evening and early morning hours.
- Check your toilet for leaks. Put a few drops of food coloring into the tank and wait 30 minutes. If the food coloring seeps into the bowl, you have a leak.
- GWP’s Laundry to Landscape Greywater System program offers a rebate of up to $500 for residential customers who install a Laundry to Landscape greywater system that does not require a City permit. Click here for more info.
- Visit com/GlendaleCA to help transform your water guzzling landscape into a water efficient landscape. This website provides you with access to local gardens with over 200 examples of CA Native landscapes.
- Visit com, Metropolitan Water District’s portal for water-saving rebates and grants, landscape classes, water-wise garden inspiration and tons of helpful tips.
Water Wise Gardening Website
Transform your landscape into a water wise one, and get ideas and information on our Water Wise Gardening Website. Replacing your turf grass with California friendly and native plants is one of the most effective ways to save water. There are hundreds of different California friendly plants that can transform your garden, and the best way to get an idea of what your garden can look like is by using our Water Wise Gardening website. On our site you can view examples of real gardens that use CA friendly and native plants.
The site offers plant lists with photos, garden tours, gardening resources, and more! Visit www.mysmartgarden.com/glendaleca to view GWP's Water Wise Gardening site.
 Laundry to Landscape Greywater System Rebate Program
Our Laundry to Landscape (L2L) Greywater System Program offers a rebate of up to $500 (not to exceed the total cost of installation) to residential customers for properly connecting their washing machine to a greywater irrigation system. These systems are designed to reuse the water from a washing machine to irrigate plants.
To qualify for the program, the rebate application must be submitted no more than twelve months from the date of the greywater system installation. GWP customers must also provide a copy of the receipt or invoice for the system, photograph of the installed greywater system, and a copy of labor receipt with the rebate application. No permits are required for greywater systems as long as the installer follows the minimum requirements outlined in the application.
Learn more about the program and download an application by visiting www.Glendaleca.gov/L2LProgram
 Electric Vehicle Incentives and Charging Information
Since 2016, GWP has made EV charging more convenient for Glendale by expanding its EV infrastructure. Currently, GWP has 13 public EV charging stations with plans to continue adding EV chargers in the future. You can expect new EV chargers at the Glendale Marketplace Parking Structure and the Glendale Transportation Center later this year.
Don’t have an electric vehicle? As a GWP Customer, you are eligible for multiple federal, state, and local programs that can substantially reduce the cost of purchasing, leasing, and owning an EV. Some of these programs include:
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GWP EV Charger Rebate program: Residents can receive up to $500 for the installation of a new level 2 EV charging station. Commercial customers can receive up to $4,000 for each publicly accessible EV charger installed (limit 4).
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Federal Tax Credit: Receive up to a $7,500 federal tax credit for the purchase of a new EV.
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Clean Vehicle Rebate Project: Receive up to $7,000 for the purchase or lease of a new EV.
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SCAQMD Replace Your Ride Program: Receive up to $9,500 to purchase a newer and more fuel-efficient vehicle (including electric vehicles) in exchange for retiring your older gas or diesel-burning vehicles.
Learn more about these and other programs, and view a map of all public chargers in Glendale at www.GlendaleCA.gov/ElectricVehicles.
Glendale Water and Power Recognized as a Reliable Public Power Provider
GWP has again earned a Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service. This is GWP’s fourth time earning this prestigious designation.
The Diamond RP3 designation, which lasts for three years, recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. Criteria include sound business practices and a utility-wide commitment to safe and reliable delivery of electricity. GWP joins more than 275 public power utilities nationwide that hold the RP3 designation. This designation is the culmination of hard work from dedicated public servants who really care about powering our community. This designation is not just about reliability, it is about operational excellence GWP is honored to represent the best of the best in the areas of reliability, safety, workforce development, and system improvement.
 Let Us Make Your Home More Energy & Water Efficient
Make your home more energy and water efficient with GWP’s Smart Home Upgrade program. This program helps residential customers save energy and water through a free home survey to identify potential energy and water efficiency upgrades, and the installation of free energy and water saving devices. Renters and homeowners qualify for this free program.
This is how the Smart Home Upgrade Program works:
1. Call our contractor RHA at 1-800-263-9313 to schedule an appointment for a free survey and a customized Energy & Water Savings Report.
2. Review your report and choose the energy and water efficient upgrades that you would like our certified contractors to install for FREE. Some items include:
- LED Screw-on Light Bulbs
- LED Tubes
- Outdoor LED Lights
- Motion Sensors
- Appliance Timers
- Tier 2 Advanced Power Strips
- Faucet Aerators
- Dual Flushometer Retrofits
- Shower Heads
- Sprinkler Head Replacements
- Irrigation Controller Programming
Visit www.glendaleca.gov/gwphomeupgrade to learn more about the Smart Home Upgrade Program.
 Trimming Trees For Safety
Trees, shrubs and other vegetation can cause safety hazards such as fires, wildfires and power outages if they grow into or near power lines. In support of safety, we regularly trim trees away from power lines and cut dead, dying or diseased trees to the stump. We strive to provide safe, reliable electric service to our customers, while making a sincere effort to minimize the risk to the health of trees and shrubs. We are increasing our vegetation management efforts and taking all the necessary steps to maintain an efficient electric line-clearing plan that mitigates any and all potential fires and wildfire risks. Our safety crews regularly monitor and inspect trees that are growing near power lines. If we see potential hazards we work with the homeowner to schedule tree-trimming services. GWP is contracted with certified line clearance tree trimmers. If you see a tree growing too close to power lines, or a tree that is a potential fire hazard growing near power lines please call us at (818) 548-2011 or visit www.Glendaleca.gov/tree-trimming for more information.
Fire Mitigation
The safety of our community is our top priority. To reduce the risk of wildfire and improve safety, we're working to enhance wildfire prevention efforts, put new and improved safety measures in place and make our electric system more resilient. We are currently updating our current Wildfire Mitigation Plan and more information can be found on our Wildfire Mitigation website at www.glendaleca.gov/wildfiremitigation
Here’s how we ensure to improve safety and reduce the risk of wildfires:
Line inspections
We regularly perform a range of inspections on our transmission and distribution facilities, on power lines and power poles and substations.
Vegetation management
Our vegetation management crews have been busy inspecting, identifying, maintaining and clearing trees under or near power poles and power lines that pose threats to public safety and to GWP’s power system reliability.
Turning Off Power during Red Flag Warnings
Safety is our number one priority. If extreme conditions, like high risk of fires threaten our electrical system, we may as a last resort, temporarily turn off power to protect public safety. The decision to turn off power requires the balancing of several factors, including, but not limited to:
- Circumstances of the emergency
- Wind speed
- Temperature
- Humidity
- Field observations by GWP and Fire Crews
While our risk of wildfires is low within Glendale, a public safety power outage could impact any of our customers due to the interconnected nature of the electric grid. If we must shut off power, rotating outages could occur. We would use every tool at our disposal before we would call for a shut off and would notify impacted customers by all means possible. If a shutoff is necessary, we will communicate with customers and key stakeholders, including government agencies and critical service providers to give as much notice as possible, and minimize the impact on our customers and community. Up to date information will be provided on our homepage and on our social media platforms.
Go Paperless with our New Online Payment Portal, MYGWP
Frustrated with paper clutter? Enroll in our online payment and billing portal, MYGWP.
Switching to paperless billing still gives you the ability to continue to print documents you deem important. Our new MYGWP portal is user-friendly and has improved customer service tools, along with payment and billing services. Here’s what you can do with MyGWP:
- View, print, or download your bills
- Go green and enroll in paperless billing
- View payment history
- Make a quick payment
- Set up a payment plan
- Start, Transfer, or Stop Service
- Sign up for AutoPay
You will need your GWP account number, mailing address zip code, and an email address to register for a new MYGWP account. Visit https://mygwp.glendaleca.gov/ to register and go paperless!
If you have any questions regarding your account, please contact our Customer Service department at GWPCustomerService@glendaleca.gov or 1-855-550-4497.
Thank you for doing your part in helping reduce paper waste!
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