Employee Spotlight March 2021: Congratulations DSO Counter Services Team

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Fontana, California


March 18, 2021

DSO Employee Spotlight Recipients

Top left: Alexia De La Torre, Bottom left: Adelaida Bostan, Middle: Lauren Reynosa, Middle right: Mai Thao, Bottom right: Stacy Gonzalez

Get to Know the Phenomenal Staff Behind the Counter

Although COVID-19 may have closed the lobby of the Development Services Organization (DSO), development and construction within Fontana never stopped. Plans continued to be accepted and reviewed, permits were issued, and the phone calls were answered thanks to the nine phenomenal women of the Counter Services Team. The team includes Adelaida Bostan, Alexia De La Torre, Stacy Gonzalez, Jennifer Kutz, Lauren Reynosa, and Mai Thao.

“From our residents to the Mom & Pop shops to the larger developers, these ladies have been an integral part of keeping development moving while our offices have been closed to the public,” explains a coworker.

The front counter staff transitioned quickly to ensure development and construction didn’t miss a beat. The team transitioned into a curbside drop-off/pick-up for plans and permits, and converted all processes to online services. They have been onsite during this whole pandemic period and have been working diligently to keep up the City’s standard of excellent customer service.

This vastly talented team of women is a shining example of the City’s commitment and dedication to moving our community forward. 

Adelaida Bostan

Adelaida Bostan has worked for the City of Fontana for seven years. As an Administrative Clerk, she processes records requests, archives permits and plans, answers phones, and last but certainly not least, decorates the DSO lobby for every holiday. “I enjoy researching the history of properties especially looking up records to properties that were built at the start of when Fontana became a City in 1952. I find it very interesting how things were done back in the day compared to how things are built now,” states Addie. Addie is always up for an adventure. Outside of work, you can find her out exploring places and trying new foods.

Alexia De La Torre

Alexia De La Torre began working with the Planning Department as an intern in 2017 and was then hired on as a Planning Technician. As a Planning Technician, she assists property owners, business owners, and developers with zoning and development questions, as well as working on plan checks and reviewing home-based business licenses. “I enjoy being involved in the development process and watching projects come to life,” says Alexia. “As a local, it is exciting to watch the City flourish.” Outside of work, Alexia enjoys traveling and spending time with her family and boyfriend.

Jennifer Kutz

Jennifer Kutz, Development Services Permit Aide, has worked with the City of Fontana for four years. She assists applicants at the counter, issues permits, creates and analyzes various reports, as well as scans documents. "I really enjoy the analytical aspect of my position and assisting customers at the counter," says Jennifer. In her free time, you can catch Jennifer out hiking and spending time with her family.

Stacy Gonzalez 

Stacy Gonzalez has been working for the City of Fontana for nine years, but began working with the Community Development Department in 2015. As a Development Services Permit Aide, she primarily assists the public at the front counter answering questions and concerns regarding residential, commercial, and industrial projects and inform customers about the process of plan check and permitting. Other responsibilities include creating permits and plan checks, archiving blueprints, and publishing safety information for Building and Safety month every May. In her free time, Stacy enjoys spending time with her fiancé, two nephews, and her two cats. Stacy also added a special message to her coworkers: “I want to say thank you to my coworkers in Building and Safety. The group of people I work with make me feel proud, because when one of us accomplishes something, we do it together. I want to share this spotlight with my Building and Safety team.” 

Lauren Reynosa

Lauren Reynosa has been working for the City of Fontana for four and a half years. As a Development Services Permit Aide, Lauren works at the Building & Safety counter. She accepts plans for review, issues permits, answers development questions, and assists building inspectors and plan reviewers. “I enjoy interacting with different types of people; from the homeowner starting a project to the experienced developer building a new warehouse or tract of homes," says Lauren. "It always brings something new and helps me grow in my knowledge and experience.” Outside of work, Lauren enjoys watching movies and finding ways to entertain her soon-to-be 4-year-old daughter.

Mai Thao

Mai Thao has been with the City of Fontana for just over a year. As a Planning Technician, her duties include assisting the general public with any planning-related questions at the front counter and over the phone, reviewing plan checks, intaking applications for the Planning Department, presenting to the Development Advisory Board and the Planning Commission. "The best aspect of my job is having the opportunity to make a positive difference in the community," states Mai. "I am continuously learning, growing, and evolving and thankful to have the best supportive team here at the City!" In her free time, Mai loves to spend time with her family and friends, as well as gardening and trying new restaurants. 

The Counter Services Team was selected as the Employee Spotlight recipients for the month of March by their peers. To learn more about services provided by the Development Services Organization, please click here.