Community Health Record (CHR) User Newsletter April 2026
Welcome to Alameda County Health’s quarterly Community Health Record (CHR) User Newsletter where you will find important updates, training opportunities, tips, and resources. We hope you find these updates helpful to your work. If you are new to our mailing list, you can find previous issues here.
SHIE Staff Profile
Sankit Gupta, SHIE Project Manager
Welcome to the SHIE Staff Profile where we feature a member of our staff to showcase how they support the Social Health Information Exchange (SHIE). This is an opportunity to celebrate the work of those with the skillsets essential to the success of the SHIE and the Community Health Record (CHR).
This quarter we present SHIE Project Manager, Sankit Gupta. Sankit supports monthly billing and reporting for Community Supports (CS) and Enhanced Care Management (ECM) programs onboarded with the SHIE, while also supporting user acceptance testing for new system implementation. His role helps ensure more efficient data exchange and improved care coordination for the community.
With a background in Computer Science and Management Information Systems, Sankit brings a wide range of technical and strategic experience to Alameda County Health’s Social Health Information Exchange (SHIE). After earning a master’s degree, Sankit began his career as a technology consultant at a Big 4 audit firm, working across both public and private sector clients.
"I believe my biggest contribution to ACH so far has been bringing consistency and reliability in the SHIE billing process. Over the period of 1.5 years, I have worked with different stakeholders to establish a recurring process where everyone understands their responsibilities and expected data timelines. When these timelines are met, the billing process runs smoothly by ingesting the required data and submitting claims to AAH."
Colleagues often note Sankit’s ability to quickly adapt to new scenarios and approach challenges from different perspectives—a skill developed through working across many industries and systems. Known for a strong attention to detail, Sankit is committed to delivering well-designed, high-quality solutions and believes in setting a high bar to build sustainable, long-term success.
"My focus towards delivering an ideal solution sometimes may seem nitpicky to others but I believe in aiming for a perfect solution rather than to lower the bar at each step."
Sankit holds a bachelor’s degree in Computer Engineering from Gujarat Technological University in Ahmedabad, India, and a Master of Science in Management Information Systems from Texas A&M University.
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CHR Stories from the Field
CHR has been a true asset to AFBH. We use CHR in multiple ways, including a jail scheduling system that was custom-built specifically for our organization. This tool allows us to schedule client appointments, track client information, and run a wide range of data reports. These reports help us demonstrate proof of practice and maintain compliance with a federally mandated Consent Decree.
CHR also supports our Re-Entry Services program by helping our team reconnect clients to critical services upon their release from jail. Above all, what makes CHR exceptional is the SHIE team—consistently fast, responsive, and willing to help, no matter how complex the request may be.
- Francisco Sanchez, Supervising Admin Specialist, Adult Forensic Behavioral Health
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What Say You?
We would like to hear from you!
Your stories about the Community Health Record (CHR) for coordinating care and improving health outcomes are inspiring. Can you share a success or impact story from your experience on how the CHR has helped you? Click on Impact Stories to enter your name and provider information.
What would you like to see in the newsletter?
We are looking for input from our provider community on what you would like to see included in the newsletter. Please put your suggestions here: Ideas.
Tips & Tricks - Self Attribution
If you are working with a consumer and unable to locate or view them in the CHR, self-attribution allows users to manually attribute consumers that are not yet attributed to their organization to gain access to the consumer’s health record. In order to do this, the user must have an exact match of the consumer’s first and last name, date of birth, and gender.
To view the steps in the Self-Attribution Tip Sheet, click here.
New Organizations and Programs
New Organizations and Programs
We’d like to welcome these new organizations and programs to the CHR!
New Organizations Currently Onboarding:
New Programs Being Onboarded:
For a list of participating organizations, learn more here.
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Training and Support
Got New Staff?
Register them for our CHR NEW USER TRAINING! This self-paced online training takes about three hours and is required for new CHR users or users who have been inactive over 365 days.
Need a Refresher?
Active CHR users can review the CHR on their own schedule with our Self-Paced Online CHR REFRESHER TRAINING. Lessons focus on key CHR features and finding the information you need!
Want Live Support?
We provide LIVE ONLINE or IN-PERSON POST-TRAINING SUPPORT for your team at a time that works for you. Sessions focus on using the CHR to find the information you need, answering your burning questions, and adding the CHR to your team's workflow. To request Post-Training Support, please contact our Help Desk at CareConnectHelp@acgov.org or (510) 618-1997.
Important Reminders
If you require any resource material such as Tip Sheets or Information Sharing Authorization forms, kindly submit your request through the Help Desk at CareConnectHelp@acgov.org or call 510-618-1997. This streamlined process ensures a prompt response and efficient handling of your request.
Reminder for Supervisors: Notify Help Desk When Off-Boarding Staff
Is your organization experiencing staff changes? As CHR users transition out of the organization, we request that supervisors notify the Help Desk so our team can deactivate their CHR accounts. For more information, please contact the Help Desk at CareConnectHelp@acgov.org or (510) 618-1997.
Additional Resources
Questions? Contact the Alameda County Health Help Desk at CareConnectHelp@acgov.org or (510) 618-1997.
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