The Brief - February 2019 *Updated*

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The Brief
Vol. 15,  No. 2  |  February 2019

The Return of Saturday Service Days

For the fourth year in a row, The Office is opening its doors for business on Saturdays during the spring season. On the Saturdays March 16th and April 6th, the Customer Service Center (601 W. Jackson St., Phoenix) will be open from 9:00 a.m. to 3:00 p.m. to provide customers the opportunity to purchase a marriage license or process a passport application. The Northeast Office (18380 N. 40th St., Phoenix) will also be open Saturdays on March 9th, March 30th and April 13th and will provide the same services.

The extended hours of operation are being offered to accommodate the many customers who have difficulty obtaining the service during the traditional work week. Last year, the Office offered Saturday service to the public on nine separate occasions. On those days, 463 passport applications were processed, 172 marriage licenses were issued and 1,544 certified copies of marriage licenses were printed and mailed to customers.

New Customer Management System at Northeast

On February 4th, an automated customer management system called Qmatic was implemented for public use at the Northeast Office (18380 N. 40th St., Phoenix). The new system is designed to offer more efficient services for customers, while reducing wait times and alleviating the need to stand in line. The system is already in use at the Downtown Filing Counter, Customer Service Center’s Marriage Licenses and Passports Office, and at the Southeast and Northwest Marriage Licenses, Passports, and Public Records Offices.

Be the First to Know about Clerk News

In addition to The Brief, the Clerk’s Office has an official Twitter feed for convenient access to Clerk news. If you have a Twitter account, please follow the Clerk’s Office at @MaricopaClerk, where news is regularly posted about office closures, upcoming changes and other events.

One-Year Anniversary of New Service

One year ago, the Office launched a new website service that allows customers to choose a date, time, and location to purchase a marriage license or process a passport application. The locations for this new service are the Customer Service Center, Southeast Court, Northeast Court, and the Northwest Court. Appointment customers are given priority over walk-ins and will receive an automatically generated confirmation email after selecting the date, time and location of their choice. At the end of its first year in operation, the website service received 15,083 reservations from customers and customer wait time have been significantly reduced. The service is available here

Participating in the Veteran's Stand Down Event

For the ninth year in a row, Clerk of the Court staff partnered with Superior Court officials to participate in the Arizona Veteran’s Stand Down Project. The Stand Down Project is an event whereby organizations, agencies, and governments from across the nation come together to focus on veteran’s services. This year, the event was held January 24th – 26th at the Arizona Veteran’s Memorial Coliseum. The Clerk’s Office chose to participate by setting up remote courtrooms to hear cases involving veterans. The Office had 22 staff members assist with the effort. In total, there were 142 hearings and 170 ex-parte motions during this year’s Stand Down event. In addition, the Criminal Financial Obligations Unit processed 180 cases and the File Counter assisted 30 veterans with court case issues and assisted 26 veterans with Restoration of Rights applications.