The Brief - September 2016

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The Brief

Vol. 12, No. 9                                                                     September 2016

Strategic Plan 2017-2019

The Clerk’s Office has published its strategic plan for 2017-2019. Strategic plans are a valuable tool for the Clerk’s Office to identify trends, define priorities, and recommit to its values of innovation, collaboration, excellence, and diversity. The plan’s top three priorities are customer satisfaction, employee development, and financial management.

The Clerk’s strategic plan includes improving customer service on multiple fronts. Juvenile records will be added to the Electronic Court Record Online and eFiling will be expanded to more documents while the eFiling experience itself improves. Payment options will expand beyond normal business hours and locations. Where possible, the Clerk’s successful eCertification process that has been in place since 2013 will expand beyond service to public agencies.

Satisfied employees create satisfied customers. The Clerk’s Office will continue successful programs and introduce new opportunities for employees. By 2020, nearly 20% of the Clerk’s staff will be eligible for retirement. Improved training, succession planning, mentoring, flexible schedules, and internal advancements will continue and enhance the opportunities available to the Clerk’s career professionals.

Each year the Clerk’s Office receives and distributes an average of more than 120 million dollars in support, restitution, and other court fines, fees, and bonds. Proper management of these monies is paramount to preserving the trust of those we serve. Improving these aging systems is a top priority for the Clerk’s Office and its technology department. Many of these systems and technology improvements, while invisible to the public and our customers, will ensure the Clerk’s ability to carry out its mission of progressive and efficient court records management and financial services.

For details of the Clerk’s strategic plan, go to

Limited Juvenile File Counter Coming to Downtown Phoenix

By the end of September, parties and their attorneys who have a juvenile case hearing at the Old Courthouse (OCH) in downtown Phoenix will be able to file subsequent (non-case-initiating) documents at the Window 1 file counter in the Central Court Building (CCB). Juvenile dependency petitions will not be accepted at the downtown file counter when this new service is established. All cases, including dependencies, must continue being initiated at a juvenile court facility (at the Durango facility in Phoenix or at the Southeast Juvenile Court in Mesa).

The current service allowing documents to be accepted for filing in the OCH courtrooms will continue. If a judicial officer at OCH signs an Order of Adoption, the parties or their attorney can purchase a certified copy of that order from the OCH file counter while still onsite – they will not need to go to CCB or another location for this service.

Having a juvenile file window will improve the handling of approximately 2,400 juvenile documents filed each month, most of which relate to an average of 800 hearings held monthly at the Old Courthouse. The Clerk’s Office will track the volume, successes, and potential of this change and adjust staffing and resources over time.