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PHOENIX – Wait
times have been reduced dramatically at Motor Vehicle Division offices
across Arizona thanks to improvements as complex as opening many offices an
hour earlier and as simple as having a customer service representative make
sure those in line have everything they need to complete their transactions.
A first-of-its-kind
training program for truck drivers in Mexico has improved the flow of
commerce at international ports of entry where Arizona Department of
Transportation officers conduct safety inspections. Today, almost no drivers
who have completed the International Border Inspection Qualification are having
their trucks pulled out of service to correct safety violations, and Arizona’s
highways are safer as a result.
Thanks to a
retrofit kit created by employees, ADOT can replace the original halogen
bulbs and mechanical shutters in older freeway message boards with
state-of-the-art LED lighting – and at a fraction of the cost of replacing the
whole board. Net savings: $250,000-plus per board that can be put toward
other transportation needs.
Answering Governor Doug Ducey’s call for state agencies
to continuously improve their value to taxpayers and other customers through
the Arizona Management System, ADOT is dedicated to having every employee,
everywhere, solving problems every day.
Because the improvements above are just part of the
agency’s continuous improvement journey, ADOT has created a website allowing
you to experience many more Arizona Management System successes through stories,
blog posts, videos and photos. Visit azdot.gov/AMS
to see what’s been accomplished, and come back often to see what’s new.
“For those of us at ADOT, the only thing more inspiring
than seeing dozens of Arizona Management System success stories celebrated in
one place is imagining how many more there will be in the months and years that
follow,” said Scott Omer, ADOT’s Deputy Director/Chief Operating Officer and
Continuous Improvement Executive Sponsor. “This new website is a way for all
Arizonans to share the journey with us.”
The website separates Arizona Management System success
stories into their main benefits: savings in taxpayer money, time savings and
safety improvements. Among them:
Saving
money: An ADOT Blog post explains how the Equipment Services
team in Phoenix is repurposing unused spare tires in fleet vehicles that are
put up for auction when replaced. To accomplish this, they changed an ADOT
policy that called for tires to be replaced according to their age.
Saving
time: A video on the ADOT Blog shared how employees at ADOT’s
vehicle repair shop in Tucson are reducing the steps required to perform tasks
by better organizing their work stations and the overall operation, down to
adding tablets to water in a vehicle’s wiper fluid holder rather than lugging
around containers of wiper fluid. The result: more efficient repairs and
maintenance of vehicles used by ADOT and by other agencies that contract with
ADOT for service.
Safety:
An ADOT Blog post shared how wireless technology allows technicians in Phoenix
to monitor traffic and signals along State Route 347 in Maricopa and make
adjustments remotely that correct problems and improve traffic flow.
An Overview tab
explains the Arizona Management System at ADOT and how employees are making
countless improvements that may not necessarily turn into news releases or blog
posts. An introductory video takes viewers around the state to see how ADOT
employees in various roles are using the Arizona Management System to identify
and address problems every day in order to improve quality, safety and the
agency’s value to customers.
Learn more by visiting ADOT's Continuous Improvement /
An AMS Success Story at azdot.gov/AMS.
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