“Online appointments take the guesswork out of when you can take a road test,” said MVD Stakeholder Relations Manager Jennifer Bowser-Richards. “Customers simply go to ServiceArizona.com to make their appointment knowing that when they arrive at an MVD location, they will be assured of getting the test done. There’s no more going to an office and hoping that an appointment is available. It saves our customers from taking needless trips and keeps wait times shorter so we can get Arizonans out of line and safely on the road.”

This innovation began in 2016 and results from implementation of the Arizona Management System championed by Governor Doug Ducey. MVD employees are encouraged every day to find ways to improve customer service, and changes like this have helped lower the average door-to-door time to less than 30 minutes at urban offices.

To make an online road test appointment click on the “MVD Office Appointments” tab at ServiceArizona.com.