SBA Loans Explained | Improve Your Customer Satisfaction | Congratulations 8(a) Firms | Helena Training Opportunities

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March 2013

Montana District Office Newsletter

Brought to you by the U.S. Small Business Administration

SBA Loans Explained

Click on the below picture to watch an informative video about SBA's Most Popular Loan Program!

SBA loan video

3 Simple Ways to Improve Customer Satisfaction Today

If customer satisfaction is your goal, then great customer service will get you there.   Here are three simple things you can do to embed customer service into your business philosophy and day-to-day operations.

Read More

Congratulations to a New 8(a) Firm and 8(a) Graduate

Lapke Construction, LLC, has just been accepted into the SBA's 8(a) Program.  Lapke Construction, LLC, is located in Simms, Montana and primarily focuses on pouring and finishing concrete foundations and structural elements.  They were certified into the program on January 18, 2013.

Spaulding Construction of Stevensville graduated from the 8(a) Program in February 2013, after successfully completing the nine-year program.

SBA bringing Stover & Associates to Helena for FREE workshops

The U.S. Small Business Administration has teamed up with Stover & Associates to provide two training opportunities in Helena this April.  These trainings are FREE to 7(j) eligible businesses. 

Federal Contracting and Government Contract Management

April 3, 2013 | 8:30 a.m. - 5:00 p.m. | Helena Colonial Red Lion 

Topics include:

  • Federal Contracting Primer
  • Federal Contractor Registration
  • The Acquisition Process
  • Solicitations and Contract Types
  • Introduction to Federal Business Opportunities
  • Obtaining Complementary Designations
  • Multiple Award Schedule Contracts & Teaming
  • The Federal Acquisition Regulation
  • Contract Administration
  • Contract Files
  • Contract Award and Execution
  • Payment Considerations
  • Disputes, Claims and Remedies

E-Commerce and Internet Business Strategies

April 4, 2013 | 8:30 a.m. - 5:00 p.m. | Helena Colonial Red Lion

Topics include:

  • Roles and Functions of E-Commerce
  • Internet Technologies and E-Commerce
  • Business Models Used in E-Commerce
  • Advantages and Disadvantages of E-Commerce Solutions
  • E-Commerce Implementation Plan, Security, Marketing
  • Legal and Ethical Issues Related to E-Commerce
  • Strategies for Using Internet Business Tools

Register at:

SBA District Office Contact: Kelly Dixon,, 406.441.1081

This activity is funded by the U.S. Small Business Administration (SBA) contract number D12PC00504.  SBA's funding is not an endorsement of the contractor or any products, opinions or services.  All SBA programs and services are extended to the public on a non-discriminary basis.  Reasonable arrangements for persons with disabilities will be made if requested at least two weeks in advance.



Monthly Webinar: Marketing for Your Small Business

04.03.13 | Helena

Federal Contracting and Government Contract Management

04.04.13 | Helena

E-Commerce and Internet Business Strategies

2013 SBDC Invest in Success logo

2013 SBDC Invest in Success | Butte, MT April 24-25

W2 logo

2013 W2: The Women to Women Conference | Bozeman, MT | May 23