SBA Los Angeles District Office Workshops

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Los Angeles District Office

Register here unless otherwise indicated below.

September 2012

Creating a Service Driven Culture to Expand Your Bottom Line

9/19    1:00PM – 3:00PM  Presented by Diana Price
It’s a brand new world in customer service, and given this trend, everyone serving customers must understand that the ones who will be successful are those who will serve the savvy customers, your livelihood, with Spicy Service Interactions and solutions to their problems. This is a fun interactive presentation that teaches business professionals and front line teams what actions to take to create a sustainable service culture, boost business, and manage the customers’ rising expectations.  The result is a higher quality of service at all business levels. 
Learning Objectives Include:
How to Use Customer Service as a Profit Strategy
Significantly improve your company’s perception and create service value
Understand what your customer expects from you
The secrets to transforming objections/complaints into opportunities
Helpful, practical service recovery techniques
Diana Price has been teaching service leadership for more than 20 years with a focus on how people treat each other. Her passion is teaching professionals on how to make their servicing culture serve them successfully and making it a profitable business strategy. "Service in the Spotlight", Diana's talk radio show on KLASFM 89.7 is heard Sundays afternoons at 4pm. It is also available on the internet at www.KLASFM.com or by mobile phone by dialing 323.461.6676. She is enthusiastic, engaging and caring, making a remarkable difference with every client she encounters.

Financial Strategies for Business Success 

9/20    9:00 AM – 12:00 PM Presented by Kelly Rolfe Financial Services
Finances are the number one reason the majority of businesses fail and yet most small business owners still neglect them. By simply implementing a financial strategy that guides the business through a plan of action to reach the target income level, the business outcome will dramatically improve. Come learn 5 key financial strategies to reach your income goals in 2012.

Export Plan Development

9/26    8:00 AM – 12:00 PM  Instructor: Lynn Stewart, MBA
Understand the essentials of an international business plan, the additional costs associated with exporting, product pricing and marketing for international markets, and the importance of receptive markets. To register please contact: Center for International Trade Development- Long Beach by phone: (562) 938 - 5018 or by email: lbito@lbcc.eduwww.citd.org

Creating a Service Driven Culture to Expand Your Bottom Line

9/26   1:00PM – 3:00PM Presented by Diana Price
It’s a brand new world in customer service, and given this trend, everyone serving customers must understand that the ones who will be successful are those who will serve the savvy customers, your livelihood, with Spicy Service Interactions and solutions to their problems. This is a fun interactive presentation that teaches business professionals and front line teams what actions to take to create a sustainable service culture, boost business, and manage the customers’ rising expectations.  The result is a higher quality of service at all business levels. 
Learning Objectives Include:
How to Use Customer Service as a Profit Strategy
Significantly improve your company’s perception and create service value
Understand what your customer expects from you
The secrets to transforming objections/complaints into opportunities
Helpful, practical service recovery techniques
Diana Price has been teaching service leadership for more than 20 years with a focus on how people treat each other. Her passion is teaching professionals on how to make their servicing culture serve them successfully and making it a profitable business strategy. "Service in the Spotlight", Diana's talk radio show on KLASFM 89.7 is heard Sundays afternoons at 4pm. It is also available on the internet at www.KLASFM.com or by mobile phone by dialing 323.461.6676. She is enthusiastic, engaging and caring, making a remarkable difference with every client she encounters.

October 2012

8(a) Certification Application Workshop

10/25 9:00AM – 11:00AM Presented by SBA
This workshop will address the initial criteria needed for entrance into the 8(a) Business Development Program. Review tips on how to complete the electronic application and how to market in the federal contracting arena. The 8(a) workshop is on a first-come, first-served basis. The office is located in a secured building and pre-registration is required.  To register, please contact Ms. Beatriz Devis at (818) 552-3223 or email beatriz.devis@sba.gov .