New Rules to Protect Airline Passengers

New regulations are designed to help ensure you are treated fairly when you travel by air. Airlines and ticket agents now must:

  • Include all mandatory taxes and fees within the fares they publish rather than hiding them elsewhere.
  • Disclose baggage fees when tickets are being purchased.
  • Allow customers to hold a reservation without payment or cancel a booking without penalty within 24 hours, if they made the reservation one week or more prior to departure.
  • Promptly notify passengers of delays over 30 minutes.

 Get the details on these new rules.

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