According to recent ACE passenger satisfaction surveys, the majority of our riders are satisfied with the manner in which they purchase tickets to ride the train. That said, we want to know if there are ways we can improve upon the system.
As you may know, we have been considering implementing a fare payment system similar to what is currently used in the Sacramento and Bay Areas. With these systems, a smart card is issued with a pre-loaded or ready-to-add cash value.
We need a small collection of people to act as a focus group for proposed changes to the way fare media is sold and collected. We need a dozen passengers to lend their time – mainly by phone or email – so that we can gauge the general interest of passengers in alternative ways we may sell and check tickets.
If you’re interested, please send an email with the following information:
Name
Phone
How long you’ve been riding ACE
Which ACE trains do you generally ride?
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