New Respite and Crisis Services Satisfaction Survey Process
DDA has a new process to gather feedback from clients and families receiving the following services:
- Community Crisis Stabilization
- Enhanced Respite
- Overnight Planned Respite
The new process will go into effect Jan. 1, 2021. The revised intake forms include the client/families email address and preferred method of contact (email or mail). DDA’s Residential Quality Assurance Unit will send clients families a satisfaction survey following the client's stay in one of the above programs. An online survey will be sent to clients/families who prefer electronic contact; a hard copy will be sent for those who prefer standard mail. Providers no longer need to give clients/families paper surveys at the end of their stay.
Survey data is used for:
- Certification reviews
- Quality assurance monitoring
- Provider information
- Service improvement
What you can do:
Providers
- Tell clients/families to expect a survey after their stay
- Encourage clients/families to provide honest survey feedback
Case Managers
- Remind clients/families they can give feedback to help improve future stays
- Make sure clients/families use the updated application and indicate their preferred contact method
For questions, please contact the DDA Residential Quality Assurance Unit.
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