New Respite & Crisis Services Satisfaction Survey Process

Developmental Disabilities Administration

December 28, 2020

New Respite and Crisis Services Satisfaction Survey Process

DDA has a new process to gather feedback from clients and families receiving the following services:

  • Community Crisis Stabilization
  • Enhanced Respite
  • Overnight Planned Respite

The new process will go into effect Jan. 1, 2021. The revised intake forms include the client/families email address and preferred method of contact (email or mail). DDA’s Residential Quality Assurance Unit will send clients families a satisfaction survey following the client's stay in one of the above programs. An online survey will be sent to clients/families who prefer electronic contact; a hard copy will be sent for those who prefer standard mail. Providers no longer need to give clients/families paper surveys at the end of their stay.

Survey data is used for:

  • Certification reviews
  • Quality assurance monitoring
  • Provider information
  • Service improvement

What you can do:

Providers

  • Tell clients/families to expect a survey after their stay
  • Encourage clients/families to provide honest survey feedback

Case Managers

  • Remind clients/families they can give feedback to help improve future stays
  • Make sure clients/families use the updated application and indicate their preferred contact method

For questions, please contact the DDA Residential Quality Assurance Unit.

Contact us for questions or feedback.