CIC eNews Winter 2016 Issue


CIC eNews
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Winter 2016 Issue

2015 Year in Review

 Year in Review


Coaching Into Care had an exciting year, so let us share some highlights with you. A lot happened in 2015, and we have grown our followers, subscribers, partners, and callers to our national toll-free line: (888) 823-7458. Thank you for being a part of it! We look forward to another great year together in 2016.

Remember, when a Veteran you know needs help, call us! We can help with education, support, advice and tips to help you feel empowered in getting a Veteran engaged in care. We’re here Monday through Friday 8am to 8pm Eastern.

1. Call Volume

The most vital aspect of Coaching Into Care is always the family members and other loved ones who call our national number for help Monday through Friday 8am to 8pm Eastern: (888) 823-7458.

In 2015, we received about 3,500 incoming calls, or about 250 calls per month.

2. Facebook Highlights

May 31st

Take time to appreciate the little things in life.

11,644 people reached


August 25th

“Honor to the soldier and sailor everywhere, who bravely bears his country's cause." - Abraham Lincoln

20,923 people reached


October 24th

We're reminded that 1/3 of VA employees are Veterans themselves. Thank you for serving our country and for continuing to serve fellow #Veterans.

16,697 people reached


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Connect with us on Social Media so you don't miss out in 2016!

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3. CIC eNews Highlights

In 2015, CIC published four quarterly editions of its eNews as well as three Special Editions. We began the year with just over 10 thousand subscribers, and we’re now at over 14 thousand! We hope you are enjoying the updates as well as our Meet a Caller and Coaching Tips sections for news you can use.

In May, our first Special Edition was a notice to invite subscribers to our first webinar on Coaching Into Care services: Learn how to support a Veteran seeking a happier, healthier life.

For Veterans Day, this past November, we put out another Special Edition which featured a VA Thunderclap on social media platforms which reached hundreds of people and was one of our most engaged features ever.

You can subscribe to future email updates by clicking on the icon.  icon

Follow the links to view Archives of CIC eNews for 2015. If you like what we do, please share with friends and colleagues.

Winter 2015 issue

Spring 2015 issue

Summer 2015 issue

Fall 2015 issue

Veterans Day Special Edition

4. Partners


Coaching Into Care continually grows our partnerships in an effort to collaborate and spread the word about our services. We have featured some of these new partners in previous issues of CIC eNews. More are being developed all the time. We hope it helps us not only generate more callers to our national number, but helps us refine our services and the training of our staff to better serve Veterans and their family members.


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When a Veteran you know needs help, please call Coaching Into Care at (888) 823-7458 Monday through Friday 8am to 8pm Eastern.



press          VA News Releases


VA Makes Changes to Veterans Choice Program

12/01/2015 01:30 PM EST


The Department of Veterans Affairs today announced a number of changes to make participation in the Veterans Choice Program easier and more convenient for Veterans who need to use it. The move, which streamlines eligibility requirements, follows feedback from Veterans along with organizations working on their behalf.




Free ride to work/interviews through Uber and Lyft -


Flying for free to job interview -


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The following is based on a real case that illustrates the work CIC does. All identifying information has been changed.

Jenna called about her husband, an Air Force Veteran who was struggling with depression and alcoholism. He had tried to quit on his own but never succeeded. He was not enrolled in the VA. She was concerned that she was becoming overly resentful and negative toward him, making the situation worse. At the time of her initial call, he was resistant to the idea of treatment.

A responder informed her of the nearest VA facilities, enrollment process and directed her to local AA and Al-Anon meetings. Because of the communication problems and resistance to treatment, Jenna was referred to coaching and began working with a coach. Her husband agreed to enroll in the VA so they started there. In the meantime, the coach worked with Jenna on her communication. She was getting into a lot of conversational traps that created tension between them.

After practicing new skills for a few weeks, she began to notice improvement in the way she and her husband were getting along. Now that he was enrolled, he had an appointment with a primary care provider with whom he agreed to talk about his drinking.

He began taking an antidepressant and was placed on a wait list for an inpatient treatment program. In the meantime, he tried cutting back his alcohol use with varying success. Jenna continued to report a lot of ups and downs and struggled to maintain her own self-care and positive communication. With the support and guidance of her coach, though, she was able to stay focused on her goals. Finally, he was admitted to the inpatient program which he completed successfully.

The coach followed up with Jenna a couple times since then and she has reported continued sobriety, and her husband continues to see his VA providers.

When a Veteran you know needs help, please call Coaching Into Care at (888) 823-7458 Monday through Friday 8 a.m. to 8 p.m. Eastern.

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Coaching Tips

Is substance misuse tearing your family apart? Do you feel stuck in how to help a loved one battling addiction? The 20 Minute Guide is a practical, compassionate and effective roadmap for those who are concerned about their loved one’s substance use or want to learn ways to prevent it.

Some general tips and guidelines:

  1. Don’t neglect yourself. This is really stressful, and you will have a lot of negative emotions to manage. Find support that works for you. It’s important to remember you are not alone.
  2. Positive communication works best. Listen, validate, and empathize. Avoid conversational traps like lecturing, labeling, blaming.
  3. Natural consequences: Allow them to happen. That’s what will motivate your loved one to change. Also know that ambivalence is normal.

For help navigating difficult concerns such as these, please give us a call. Coaching Into Care can help! (888) 823-7458


winter sports clinic

April 3 – April 8, 2016

Snowmass Village, CO The National Disabled Veterans Winter Sports Clinic is a world-leader in adaptive winter sports instruction for U.S. military Veterans and active Continue


CIC would like to thank and recognize colleagues who collaborated with us to promote or arrange care for our families and their Veterans:

  • Eric Clausell, Ph.D., Psychologist at American Lake VA Medical Center
  • Sharon E. Birman, Psy.D., Center for Deployment Psychology, West Los Angeles VA Medical Center
  • Barbara Dausch, Ph.D., Program Manager at Denver VA Medical Center
  • Richard Pinard, LCSW, OEF/OIF Program Manager, VA NY Harbor Manhattan Campus
  • Robert M. Buncher, Ph.D., Local Recovery Coordinator, Hunter-Holmes McGuire Veterans Medical Center
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