IR-2016-26: National Taxpayer Advocate To Hold Public Forum on February 23 on Taxpayer Service Needs and Preferences

Bookmark and Share Banner
IRS Newswire February 17, 2016

News Essentials

What's Hot

News Releases

IRS - The Basics

IRS Guidance

Media Contacts

Facts & Figures

Around The Nation

e-News Subscriptions

The Newsroom Topics

Multimedia Center

Noticias en Español

Radio PSAs

Tax Scams

The Tax Gap

Fact Sheets

IRS Tax Tips

Armed Forces

Latest News Home

IRS Resources

Compliance & Enforcement

Contact My Local Office

Filing Options

Forms & Pubs

Frequently Asked Questions


Taxpayer Advocate

Where to File

IRS Social Media

Issue Number:    IR-2016-26

Inside This Issue

National Taxpayer Advocate To Hold Public Forum on February 23 on Taxpayer Service Needs and Preferences 


WASHINGTON — National Taxpayer Advocate Nina E. Olson will convene the first in a series of public forums on taxpayer service on Tuesday, February 23, at 10:00 AM at the IRS Headquarters Building in Washington D.C. Members of the public and the media may attend by following the procedures described below.


During the last two years, the IRS has been developing a “Future State” plan that envisions how it will operate in five years and beyond. It is continuing to develop a path for how it gets from the “Current State” to the “Future State,” including refinements to the vision along the way.  A central component of the plan is the creation of online taxpayer accounts as a convenient but non-exclusive channel through which taxpayers will be able to obtain information from and interact with the IRS. 


In the National Taxpayer Advocate’s 2015 Annual Report to Congress, Ms. Olson recommended the IRS solicit comments from taxpayers and tax professionals, including their thoughts on the extent to which taxpayers will continue to need telephone and in-person assistance, so the “Future State” plan will better reflect taxpayers’ needs and preferences as they seek to comply with the tax code. The purpose of the public forums is to obtain public comments.


The first hearing, scheduled for February 23, will consist of three panels:


Panel 1:


Pamela F. Olson

Washington National Tax Services Practices Leader, PwC

Former Assistant Secretary (Tax Policy), Department of the Treasury.


Leslie Book

Professor of Law

Villanova University School of Law


Panel 2:


Jennifer MacMillan

Enrolled Agent

Chair, Internal Revenue Service Advisory Committee (IRSAC)


Timothy J. McCormally

Director, Washington National Tax, KPMG

Vice Chair, Internal Revenue Service Advisory Committee (IRSAC)


Michael Gangwer

Tax Advisor, The Vanguard Group, Inc.

Chair, Information Reporting Program Advisory Committee (IRPAC)


Jim Buttonow

HR Block

Chair, Electronic Tax Administration Advisory Committee (ETAAC)


Gina Jones,

Chair, Taxpayer Advocacy Panel (TAP)


Panel 3:


Michael Best

Senior Policy Advocate, Consumer Federation of America


Aaron W. Smith

Associate Director (Research), Pew Research Center’s Internet Project


Representative of Division of Consumer and Community Affairs, Federal Reserve (invited)


Ms. Olson will conduct the hearing, and IRS Commissioner John Koskinen will deliver welcoming remarks.


The public forum will take place in the IRS Auditorium, Internal Revenue Service Building, 1111 Constitution Avenue, N.W., Washington, DC 20224. Due to building security procedures, visitors must enter at the Constitution Avenue entrance.  In addition, all visitors must present photo identification to enter the building.  Because of access restrictions, the IRS will not admit visitors beyond the immediate entrance area more than 30 minutes before the public forum begins.  For information about having your name placed on the building access list to attend the public forum, contact Deborah Powell or Brenda Jones at (202) 317-6100.


Back to Top

Thank you for subscribing to the IRS Newswire, an IRS e-mail service.

If you know someone who might want to subscribe to this mailing list, please forward this message to them so they can subscribe.

This message was distributed automatically from the mailing list IRS Newswire. Please Do Not Reply To This Message.