Network News - May 2015

May 2015
Volume 8 | Issue 3
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network news

Member training


The Consumer Sentinel Network team held outreach and training sessions for nearly 85 law enforcers this year, including a recent FTC Common Ground Conference with Southwestern state partners. Want to learn how to get the data in Sentinel to work for you? Email to attend the next online training.

Operation Ruse Control

The FTC and 32 partners in the U.S. and Canada announced Operation Ruse Control, a law enforcement sweep of 252 actions including six new FTC cases, to protect people who buy or lease a car. The charges against the dishonest car dealers included deceptive car title loans marketing, deceptive add-on loan servicing fees, odometer fraud, and criminally fraudulent auto loan applications.

Mortgage dis-servicing

A national mortgage servicing company will pay $63 million to resolve federal charges that it harmed homeowners with illegal loan servicing and debt collection practices. The FTC and Consumer Financial Protection Bureau allege that Green Tree Servicing LLC made illegal and abusive debt collection calls to consumers, misrepresented the amounts people owed, and didn’t honor loan modification agreements between the consumers and their prior servicers. Under the proposed settlement, Green Tree will pay $48 million to affected consumers and a $15 million civil penalty.

Survey says

Thank you to all who participated in our survey of Sentinel users. We’re currently reviewing responses and greatly appreciate the feedback on what you think works best in Sentinel and what needs improvement.

Check the box

Checking the Associated Company box allows you to search a company’s affiliated organizations.

Did you know?

Use Product Service Codes to search for one or more categories of complaints. For instance, choosing the “Lending: Payday” code will get you those complaints. Quick tip: Prizes\Sweepstakes\Lotteries are now in one code.

Phantom debts

The FTC and the Illinois Attorney General’s Office obtained a court order temporarily stopping a fake debt collection scam operation charged with illegally threatening and intimidating consumers. According to the complaint, K.I.P., LLC, Charles Dickey, and Chantelle Dickey used various business names to pressure payday and short-term loan applicants into paying debts that they either did not owe or that the defendants had no authority to collect.

Navajo Nation Roundtable

The FTC recently participated in the first Navajo Consumer Credit Seminar and Roundtable, organized by the Navajo Nation Human Rights Commission. The program featured discussions about the effects of high-interest loans, building consumer credit, remedying abusive debt collection practices, resolving car and mobile home repossessions, and recognizing consumer frauds and scams. An estimated 169,000 Navajo citizens live in the Navajo Nation, a 27,000 square mile territory that covers portions of Arizona, New Mexico, and Utah.

New data contributor

The Nevada Department of Business and Industry now shares its complaint data with CSN. In addition, the Council of Better Business Bureaus will open Mexican BBBs in Mexico City, Monterrey, and Tijuana that also will share complaints in Sentinel. Help fellow Consumer Sentinel members boost their law enforcement capabilities by sharing your consumer complaints with us. Contact for details.


Consumer Sentinel welcomes new members from five states: California (Sonoma County District Attorney, Investigations Bureau); Florida (Wakulla County Sheriff's Office, CID); Illinois (Round Lake Beach Police Department, Investigations); Kansas (Nemaha County Sheriff's Office); and North Dakota, (Grand Forks Police Department, Criminal Investigations Bureau). It also welcomes the National Aeronautics and Space Administration, Office of Inspector General, Computer Crimes Division. On the international front, Greece’s General Secretariat for Commerce and Consumer Affairs and the United Kingdom’s Competition and Markets Authority also joined Consumer Sentinel as eConsumer members.

Recovering from identity theft is easier with a plan. If someone has stolen your identity, or you’ve gotten a notice about a data breach, visit the FTC’s new site at for help. is the federal government’s one-stop resource to help you report and recover from identity theft. It’s also available in Spanish at


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