Tips on How to Resolve AES Fatal Errors

fatalerror

Tips on How to Resolve AES Fatal Errors

December 21, 2015

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When a shipment is filed to the AES, a system response message is generated and indicates whether the shipment has been accepted or rejected.  If the shipment is accepted, the AES filer receives an Internal Transaction Number (ITN) as confirmation.  However, if the shipment is rejected, a Fatal Error notification is received. 

To help you resolve AES Fatal Errors, here are some tips on how to correct the most frequent errors that were generated in AES for this month.

Fatal Error Response Code: 256

Narrative: USPPI Postal Code Not Valid for State

Reason: The Postal Code and State Code reported in the USPPI Address do not match.

Resolution: The reported USPPI State Code must match the state associated to the Postal Code. Verify the USPPI State Code and Postal Code combination, correct the shipment and resubmit. 

Fatal Error Response Code: 649

Narrative: Quantity 1 Cannot Exceed Shipping Weight

Reason: Shipping Weight is reported in kilograms.  When the Unit of Measure 1 requires kilograms, the first net quantity (Quantity 1) cannot exceed the Shipping Weight.  Ensure the Shipping Weight includes the weight of the packaging materials.

Resolution: The first net quantity (Quantity 1) in kilograms cannot exceed the Shipping Weight in kilograms. Verify the Quantity 1 and Shipping Weight, correct the shipment and resubmit.